Client Experience/ Customer Support - Stockport, United Kingdom - Girl boss academy HQ

Description

Empowering team with training schools in Manchester & Ireland, spreading infectious vibes, empowering & motivating women worldwide.


Join Our Empowering Team as a Client experiance/ Customer support coordinator

About Us:

At Girl Boss HQ, we're on a mission togrow our customer experiences.

As a fast-growing team, we're driven by strong values and a commitment to empowering every member to grow with us.

If you're ready to be a part of something bigger, join us on our mission to helping and empowering women rom all walks of life.

This role is full time 9-5 Monday to Friday based in our Bramhall Office.

Work Phone and uniform is provided for the right person.


Job Role:
Customer Support Representative

Key Responsibilities:

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Understanding Customer Needs: Dive deep into understanding our customers' needs, preferences, and pain points to provide tailored solutions.
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Improving Customer Journeys: Map out customer journeys, identify areas for improvement, and implement strategies to enhance their experience.
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Ensuring Consistent Brand Experience: Uphold our brand experience across all touchpoints to maintain coherence and trust with our customers.
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Handling Customer Complaints: Address customer concerns promptly and effectively to ensure satisfaction and loyalty.
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Gathering and Implementing Feedback: Utilize customer feedback to enhance our products and services, collaborating with various teams to drive improvements.
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Monitoring Key Metrics: Continuously track and analyze metrics to ensure we meet and exceed industry standards.
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Implementing Customer Loyalty Programs: Design and execute programs to foster customer loyalty and retention.
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Collaboration with Other Teams: Work closely with product, marketing, and sales teams to align strategies and deliver seamless experiences.
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Crisis Management: Act as a calming presence during challenging times, managing expectations and resolving issues with professionalism.
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Data Maintenance: Maintain accurate customer records and perform data entry tasks efficiently.
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Upselling Products: Identify opportunities to upsell products to enhance customer satisfaction and company revenue.
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Effective Communication: Communicate effectively with customers to ensure positive experiences and adherence to company policies.
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Team Collaboration: Collaborate with cross-functional teams to address customer concerns and drive collective success.
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Additional Duties: Engage with students through live videos, meetings, and events, including support calls and accommodations booking.


Skills and Qualifications:

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Fluent in English:

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Strong Communication Skills: Verbal and written communication skills are essential.
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Excellent Phone Etiquette: Active listening and professionalism over the phone.
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Proficient in Data Entry: Familiarity with Microsoft Excel and Word for maintaining records.
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Initiative and Analytical Thinking: Ability to take initiative and analyze customer needs effectively.
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Confidence and Organization: Confidence in handling customer interactions and strong organizational skills.
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Motivated: Self-driven and motivated to excel in the role.


Join Our Team:


Job Types:
Full-time, Permanent


Salary:
£21,526.00-£22,269.00 per year


Benefits:

• Company pension
• Free parking
• Onsite parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay
• Performance bonus

Education:

• GCSE or equivalent (preferred)

Experience:

- customer service: 2 years (required)


Licence/Certification:

• Driving Licence (required)

Ability to Commute:

• Stockport (required)

Ability to Relocate:

• Stockport: Relocate before starting work (required)

Work Location:
In person

Application deadline: 04/03/2024

Expected start date: 04/03/2024