Customer Solutions Advisor Level 1 Ftc - Maldon, United Kingdom - Maldon District Council

Maldon District Council

Verified Company

Maldon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is an exciting job role, if you love working with customers in a fast pace environment that offers a diverse environment where no day is the same; this could be for you.
Customers are at the heart of everything we do at Maldon District Council.

These roles are at the centre of the organisation and you will assist in providing a front-line response to customer enquiries and play an integral part in the consistent delivery of a reliable and professional service.

In these roles you will assist in the day to day completion of the team workload to achieve high performance, with a customer centric focus.

With a strong customer focus and "right first time" approach to service delivery you will inspire and champion the council's Customer Strategy and help to deliver our programme of transformation.

To succeed these roles, we need you to be able to demonstrate good communication and organisational skills and enjoy working in a busy environment.

You should be able to use IT systems and have a good academic background.

About this role:

You will be required to respond to a wide range of queries from customers and residents regarding waste, planning and environmental issues using our CRM system, telephone and written correspondence.

We are looking for someone that is be enthusiastic with a flexible approach and has plenty of experience dealing with customers.

This is an exceptional opportunity to be part of a forward-thinking local authority based in Maldon, an area which boasts an enviable quality of life and stunning countryside, yet within easy reach of London.

We promote a professional
work environment with a focus on self-development, innovation, and collaborative working.

In return we offer you an attractive salary package with local government benefits along with the opportunity to work in a beautiful rural district steeped in history and heritage.

For an informal discussion about this position:

To apply:

**It is Council policy not to respond to applicants who have not been shortlisted for interview. Therefore should you not hear from us within 3 weeks of the closing date, please assume you have been unsuccessful.