Order Book Co-ordinator - Worcester, United Kingdom - Open GI Ltd.

Open GI Ltd.

Verified Company

Worcester, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Open GI is a leading software development company and a trusted partner to the general insurance industry.

Based across the UK and Europe, our support and development services make us a truly diverse organization that offers a range of IT solutions to insurance brokers, insurers, and managing general agents.

It is our mission to be both the Technology Partner and Employer of Choice to the UK General Insurance market.

Our people are placed at the heart of this and diversity, equality and inclusion are central to everything we do.

We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people.

No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future.

We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work.

Position:

Sitting as part of the Finance and Contract Management team, this is an exciting opportunity to support the Lead Order Book Coordinator in an administrative capacity.

The role encompasses processing, licensing, and triggering of customer orders, as well as acting as a voice for the Order Book Management Team, championing the service we provide.

Your key responsibilities

Check and evaluate customer orders
Work with Sales to ensure necessary amendments are promptly communicated and understood
Process orders through to the business for delivery, update Jira and Actitime with contract data
Monitor the 'Jira Service Desk Portal' & Commercial Inbox and triage to the relevant team member to action
Assist in the resolution of customer query tickets
Review new orders and ensure payment terms are understood and correctly recorded
Proactively prepare timely and accurate triggers for Customer Invoicing, working flexibly with the Customer Invoicing Administrators
Process, evaluate and action Order Book Change requests
Investigate and respond to internal order book queries from the business
Collaborate effectively with team members and other departments

Requirements:

Qualifications
***- GCSE English and Maths (or equivalent) at grade C or above (essential)

***
Experience
***- Proven experience of project co-ordination and tracking

Previous experience in a busy office environment
Proven track record in a customer support or administrative role
Knowledge of customer invoicing

Skills

Organised and methodical with a strong attention to detail
Working knowledge of MS Office, especially Excel, Outlook and Word
Able to work under pressure
Effective task prioritisation
Strong interpersonal skills
Numerate

***
Aptitudes

Able to communicate effectively with both internal and external customers
Sets high standards for themselves and for others to follow
Flexible and adaptable within changing environments

Other information:

Mission and Values

Our mission is to be both the Technology Partner and Employer of choice for the UK General Insurance Market.

Our values are central to this vision, as they represent how we collaborate how we work together in synergy and continually deliver for our customers:

Accountability: We take personal pride in finding solutions and achieving results
Innovation: We lead the market by being proactive, productled and forward thinking
Teamwork: We work collaboratively, recognising and celebrating success
Trust: We build trust on integrity, transparency and respect

We are looking for an individual who embraces our values in their actions, decisions, communications and processes to inspire positivity and, ultimately, exceptional performance.

Benefits package

Salary of circa £25,000 per annum depending on skills and experience
Company pension
Bonus opportunity
Life assurance and critical illness cover
Cycle to work scheme
Perkbox an exclusive platform offering a wide range of discounts and benefits
Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme
A hybrid approach to work
Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work
Social clubs whether you're into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together
Wellbeing wills at work scheme, employee assistance programme and mental health first aiders