Application Support Lead - Birmingham, United Kingdom - Harcourt Matthews Ltd

Harcourt Matthews Ltd

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Application Support Lead
**Birmingham
£40,000 - £45,000**+ benefits

The Company

This global Legal Professional Services group, operating within the UK, Europe, US and Asia, has a reputation for delivering outstanding services and innovative product solutions.

The business has established a track record for completing international assignmentson behalf of a worldwide blue-chip client base.

The development of internal legal technology capabilities has led to the creation of a new opportunity for an Application Support Leadto join an expanding Technology team in a client facing technical role.

Workingat the heart of digital transformation, you will work with the relevant Stakeholders, and clients on day-to-day activities for the development and adoption of client facing technology solutions.

Key Responsibilities of the Application Support Lead

Leads the Technology Client Support Team and ensures a highquality service is provided to client

First point of contact to clients and their use of the legal tech solutions this team provides

Work with clients to understand their questions and problems and work to see these through to resolution
Able to triage and problem solve issues to help identify appropriate solutions and next steps
Where necessary, works with other internal Teams, Suppliers and an Offshore Development Team to progress solutions
Have an awareness of product roadmaps to ensure the relevant transition takes place within the team
Helps to review/test new features prior to launching to clients
Owns and embeds the onboarding process to ensure new tech solutions are transitioned into the team
Proactively reviews statistics and metrics to help identify areas for improvement and appropriately progresses these

Skills & Attributes of the Application Support Lead

Exceptional communication skills across a range of stakeholders
Line management experience, ideally 2+ years
Demonstratable experience of ITIL and best practice
Demonstratable experience of the SDLC
A good basic understanding of technology and infrastructure (relational db models, SQL, APIs, cloud infrastructure)
Knowledge of Agile methodologies
Display an interest in Technology and how it can be applied in the team

Applications can only be considered from those eligible to live & work in the UK without restriction.

Harcourt Matthews is acting as an Employment Agency in relation to this vacancy

Our divisions include:

Legal Operations (Legal Tech and Legal Project Management, LPM, Operations Project Managers, Change, Innovation and Process Improvement); Accounting& Finance (Part and fully qualified Accountants); Pricing & Strategy; Pfi/PPP & FM.

_

Ref:
BHJOB3543_5622