Customer Support - Wokingham, United Kingdom - Evertz UK

Description

Customer Support & System Commissioning Engineer

Network Based Broadcast Systems

Network base system form the central core of many Television Broadcast Video & Audio systems. The traditional point to point architecture is disappearing, being replaced by high speed and high bandwidth Network solutions.

Evertz is a world leading company in the design of innovative and pioneering broadcast equipment, for both traditional point-to-point as well as high speed and high bandwidth network architectures.

We are expanding our Customers Support team and are looking for keen and enthusiastic engineers/technicians with a passion for Network design & topology to join the UK based team.

Prior knowledge of the broadcast industry is not a requirement as we willprovide full training.

Evertz is a global video & audio technology company who are committed to providing an exceptional level of support to our customers worldwide.

The role encompasses many aspects including the direct support of our customer base, onsite & remote commissioningand training.

This position is a challenging mix that combines technical know-how and customer service skills and requires, at times, national and international travel to our customer's production studios and distribution facilities.

Responsibilities:

To respond and provide technical guidance to customers regarding operational issues, configuration, firmware upgrades and general maintenance.

To install products or systems at customer sites and deliver training to customers in-house or abroad.

To maintain a communication link between customer service and other departments to resolve customer issues and communicating customer feedback to aid in design changes including customer feature requests to the product team.

To recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner.

Qualifications:
A wide-ranging comprehension of Network topology and design

Experience with Network infrastructure and Server Hardware setup

Networking and/or Computer Electronic education

Unparalleled desire to help the customer and deliver service excellence

A drive for cutting edge technology, both software and hardware

Strong verbal and written communication skills with problem-solving ability and the ability to react to changing situations

Ability to multi-task in a fast-paced environment

Eligible for international travel and with the ability to work alone with little or no supervision