Customer Service Ooh Agent - Manchester, United Kingdom - Mears Group

Mears Group

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Annual salary:
up to £22,880.00

Out of Hours Customer Service Agent required in Manchester.

Fixed-Term 12 Month on rolling basis, Full Time, Up to £22,880_

Do you have a passion for thriving customer service? We are excited to be opening our doors for a Customer Service Agent who is the epitome of delivering a customer centric approach.

Located in our Manchester Office.

The Customer Service Agent will be a pivotal link in delivering solutions to enable the delivery exceptional service to our customers and communities.

To drive and promote a service culture of excellence across the branch, balancing customer satisfaction with commercial pragmatism.

Working Hours

NIGHT SHIFT - Rotation to be discussed at interview.

What you can expect:
It is essential that you possess the following skills in order to be successful for this role:

Considerable amount of experience working within an office environment or similar.
Strong knowledge of all Windows based technology.
You should be able to demonstrate a high level of detail consciousness, to obtain full repairs information and provide accurate diagnosis.
You will also carry out any repairs processing activities required to ensure that an effective and efficient service is delivered to customers (e.g. recording outcomes from jobs via MCM audit log).
Within this role, you will respond to all calls and enquiries coming into the Service Centre promptly and professionally and will adhere to targets and objectives as set out by the management around average time taken on calls.
You will take customer repair orders, obtaining full repair information and accurately diagnosing repairs and will make appropriate and relevant appointments in accordance with policy and practice.

Your Benefits and rewards

Refer a friend scheme with cash reward
Excellent training
Pension scheme
Cycle to work scheme
Eye test vouchers
Employee Assistance Programme (Access to Free counselling service)
Wellbeing service (Access to trained mental health & wellbeing advisors
Mears Annual Family Fun Day for you and your family to places like Blairdrummond Safari Park, M&Ds Themepark, fully paid for including lunch

Mears Rewards

A performance recognition platform whereby you can be rewarded in high street vouchers

More about Mears:

Mears is one of the UK's leading housing providers to both the public and private sector, with over 5,500 employees, working with clients to help develop, fund and implement their placemaking ambitions.

With 30 years of delivering market-leading repairs and maintenance services, Mears is trusted to deliver in excess of 6,000 repairs daily to a portfolio of more than 1,000,000 homes nationwide.

We provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations.

Mears Group recognise our people as our greatest asset, we Hire Individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.