Senior Chargeback Specialist - Milton Keynes, United Kingdom - Global Payments (Beamery)
Description
Description:
Summary of This Role:
Responsible for research and resolution of customer charge backs.
Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate.
Applies bank and card industry regulations and practices in resolving disputes.May also compile aggregate statistics on charge backs for use by the company in identifying patterns and improving overall customer service.
What Part Will You Play?:
- Researches, processes, and resolves chargeback/reversal requests for 15 or more dispute reason codes and 2 or more supported card brands by utilizing established processes in a multiclient/system environment and adhering to association regulations. Gathers and analyzes cardholder and/or merchant account transactions to determine if the disputed transactions are covered under federal regulations, organizes supporting information, and applies appropriate credit/debit adjustments to accounts based on the final result of arbitration.
- Prepares and assists less experienced Chargeback Specialists with the preparation of case documentation, to include organizing supporting documentation and compiling additional data necessary to further the case. Often trains Level I agents on document preparation via sidebyside sessions.
- Develops a familiarity with all existing work queues and actively works almost all types of queues. Segments pending requests from various work queues into the appropriate work flow based on request type and complexity.
- Begins to develop an advanced knowledge of multiple card brands (i.e. Visa/MasterCard/Discover/Amex) and federal regulations governing credit card chargebacks and reversals through training and online research of regulations and adhering to department processes and procedures.
What Are We Looking For in This Role?:
Minimum Qualifications
- High School Diploma or Equivalent Typically Minimum 2 Years Relevant Exp
Preferred Qualifications
- 24 years related work experience handling dispute resolutions throughout the association lifecycle.
What Are Our Desired Skills and Capabilities?:
- Skills / Knowledge
- Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
- Job Complexity
- Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
- Supervision
- Normally receives little instruction on daily work, general instructions on newly introduced assignments.
- Skills / Knowledge
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