Workshop Controller - Bristol, United Kingdom - Volvo Group

Volvo Group

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

United Kingdom

Position Description

Paying up to £45,000 dependent on experience, up to 10% bonus, plus benefits

Job Summary:

As the most senior colleague below the Dealerpoint Manager, the Workshop Controller's core role is to proactively manage the customers' journey from "planning, arrival, quality of work through to Invoice / Claim closure.

Ensure that the customer service Team, Supervisors, Parts Team and Technicians are working in line with the standard OTI process.

Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate.

Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised.

The motivation, personal development and performance Management of the team is a key part of the role along with and dealing with employee issues on a day to day basis.

In Particular:

Provide focused management to the service department team, to ensure an excellent customer experience.
Ensure processes are adhered to at all times.
Carry out regular process reviews with your Dealerpoint Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
Manage the performance of the service department to ensure that KPI targets are achieved.
Manage and plan workshop / support resources to ensure that work requirements are fulfilled on each shift.
Support the depot team as required ensuring job specification, codification and quoting preparation tasks are completed on a timely basis.
Support the customer service team as required ensuring that invoice / claiming closure tasks are accurate and completed on a timely basis.
Support the customer service Team with specifications and coding of nonstandard, complex jobs and ensure all such work is agreed with customers prior to any work being started.
Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buyin and agreement from the customer (Retail or Internal.)
Perform quarterly competence assessments on all technicians (excluding Apprentices) and submit to RTC HR in a timely manner.
Actively participate in commercial and CAT meetings where required.
Manage & process productive wage submission on a monthly basis.
Assist the Dealerpoint Manager in the production of the annual business plan

Benefits:

25 days holiday and rising with service
Pension scheme 7% matched
Healthcare Cash Back Scheme
Employee discounts across Retailers, Cinemas, Services +++
Cycle to Work Scheme
Renault Truck Commercials is an Equal Opportunities Employer_

About us
At

Renault Trucks we care about people since 1894. We design simple & efficient transport solutions that help customers and drivers accomplish their mission, and societies shape the future.

You will be part of passionate teams with a global, open and collaborative mindset. You will experience a culture that empowers people.

Renault Trucks is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under brands such as Volvo, Mack, UD Trucks, Eicher, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Auto req ID
139787BR

Organization
Renault Trucks

State / Province
Bristol

City/Town
Bristol

Employment/Assignment Type
Regular

Travel Required (maximum)
Occasional Travel

Functional Area
Aftermarket

28-Apr-2023