Customer Care Specialists - Watford, United Kingdom - Clinisupplies

Clinisupplies

Verified Company

Watford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reporting to:

Direct Reports:
Contact Centre Manager N/A

Department:

Location:
Clinidirect Watford

Working Hours:35 hour week Monday - Friday,
Salary:£23,000 per annum***working across three shifts: 8am - 4pm, 9am

5pm, 10am 6pm. Saturdays 9am12pm on a

rotational basis.**
Company Information
Clinisupplies has built a reputation for manufacturing quality products and providing excellent service. Today
our team is the UK's fastest growing continence company, supporting health care professionals and patients
with a broad range of products.

We are focused on making a positive impact to our customer lives and are guided by our values:

Agile
Inquisitive
Collaborative

We work directly with NHS trusts and clinicians across the whole of the UK to support their patient's
continence requirements. We also support thousands of patients with the delivery of their continence
prescription products through our specialist home delivery service. Our agility allows us to develop services
and to provide the right support, our inquisitive nature means we are keen to understand and be clear on
our customer needs and we always work collaboratively to ensure the best possible solution.
As we grow as an organisation these values are important to Clinisupplies to ensure we continue to make a
positive impact.

Job Purpose
As a Customer Care Specialist you will use our omnichannel service to register new customers, place orders,
and answer order related queries. You will also play a role in processing and approving prescriptions as well
as answering inbound and outbound calls in our Contact Centre.
This role is based in our head office in Watford with some flexibility to work from home a couple of days a
week after a training period.