Digital Workplace Product Owner - London, United Kingdom - KPMG

KPMG

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job details:

Location:
London

Capability:
Technology & Engineering

Experience Level:
Manager

Type:
Full Time

Service Line:
EWT Plat Eng & Ops

Contract type:
Permanent

Job description:

Digital Workplace Product Owner - Collaboration Tools

Are you an expert in digital collaboration and communication tools, how they work and are configured, and how they enable productivity and efficiency in the enterprise? We're looking for an experienced internal product owner who can drive the successful implementation and adoption of our UK firm-wide tools like Microsoft 365, Miro, Kaltura, and others.

Our product owners manage the roadmap, governance, compliance, knowledge and commercial elements of services owned and delivered by the Digital Workplace - equipping UK colleagues with the tools and information they need to leverage technology to deliver value for our clients and internally.

The role is part of our Product Ownership team within Digital Workplace, part of our Enterprise-Wide Technology (EWT) Capability.

The team

KPMG's award-winning Digital Workplace team are responsible for all end user tools which provide the ability to connect, collaborate and communicate.

Microsoft is at the heart of our enterprise stack with M365, Teams and a Windows Desktop providing a large portion of the estate.

There are several key transformation programmes within Digital Workplace, including enhancements to the network, desktops, facilities technology and our video broadcasting and streaming capability.

We also have a BAU roadmap of enhancements to our live products, aligned to our evolving business technology requirements, particularly in context of hybrid working.

The Digital Workplace team support the wider Digital Transformation and all deliveries are underpinned by security, risk, and compliance.

The Role

Lead point of contact for all activities relating to the successful use and operation of the applicable Digital Workplace products (primarily M365 and other complementary SaaS collaboration products e.g. Miro, Kaltura, )
Working with the technical team within Digital Labs to assess, configure, manage and implement new technologies and updates/changes
Own and manage product roadmaps in collaboration with Digital Workplace labs, Service Delivery, Strategy & Architecture, Security, Desktop, Facilities, and Global product teams
Support delivery of product enhancements/upgrades and new solutions within KPMG's Programme and Project Management framework, led by Digital Transformation team
Maintain vendor relationships and manage licensing and budgeting for applicable products alongside procurement and vendor management teams
Deliver and maintain/monitor adoption of Digital Workplace products across the target KPMG functions alongside Adoption team and Digital Ninja community
SME for business requirements and use cases for applicable DW products has in depth knowledge of product capabilities, how they support KPMG business processes and how they must be configured, deployed, and managed in KPMG's environment
Maintain relationships with KPMG Capability and Coverage teams to ensure business requirements are understood and addressed by technology
Manage and maintain security and compliance of Digital Workplace products, and KPMG and client data within them, aligned to KPMG security, legal and risk requirements in collaboration with Information Assurance team
Ensuring Digital Workplace products are effectively supported by our Service Delivery teams, and collaborating with Service Delivery to ensure knowledge capture/transfer and problem resolution
Working with service integration lead ensure that support contracts for workspace technology are sufficient to meet business needs and ensure no gaps exist.

The Person

Ambitious, highly collaborative individual with a passion for problem solving and impactful change
Flexible and adaptable to the differing and changing requirements of our business, and the environment and parameters within which we operate
A strong communicator: clear, high level and precise. Challenging where appropriate to ensure your projects move in the right direction, and able to clearly articulate complex technical concepts to both technical and nontechnical audiences.
Has a passion to improve the way we collaborate, communicate, and connect with each other enabled by technology.
Strong stakeholder management and excellent at building relationships across the business and interacting with and adapting to stakeholders at all levels.
Excellent at balancing multiple concurrent workstreams and priorities.
Demonstrates curiosity and openmindedness to new ideas approaches and perspectives.
Strong interest in Digital Workplace technology.
Strong technical understanding of Digital Workplace technologies with a user

- and use-case
- focused mindset

Experience / Skills