Customer Contact - Warrington, United Kingdom - Jobwise

Jobwise
Jobwise
Verified Company
Warrington, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
**Do you have a background in Customer Service? If so, I have the role for you

I'm on the hunt for a Customer Service Advisor to join a great existing team based in the Warrington area. You'll be part of a well-established business who provides a repair service to their customers via an inbound service. We're looking for someone with inbound Customer Service experience on a temporary contract with the view to go permanent. The role is paying £10 per hour with free car parking and full training provided

What will you be doing as a
Customer Service Advisor?


You will take the customer's contact details and address details to locate their account and where they currently are whilst on the phone.


You will be asking the customer questions to find out what repair needs to be done, how it got damaged and further details.

You will then check the engineer availability to see if they go out to the customer for their repair.


If the engineer is booked up, you will be responsible to find the customer the nearest store for them to visit.


You will ensure you note the system on and changes to their appointment with the engineer, cancellations, or other contact information.


We would LOVE to hear from you if you have the following skills and experience:
Customer Contact experience.

Good communication skills.

Somebody who is accountable and can take ownership.

Attention to detail.

Reliable.

You can work in a fast-paced environment.

Competent with IT skills.


What will you get in return for your work as a Customer Service Advisor?
Shift Patterns to be discussed as there is several available.
Temp to permanent.

£10 per hour.
Free parking.
Weekly pay.

Once you have completed your training and performance is where it needs to be you can work from home.


If you get took on a permanent member of staff then you get access to all the benefits within the business such as a discounted gym membership, high street retailers, online stores and supermarkets.

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