Customer Service Advisors - Hemel Hempstead, United Kingdom - Think Specialist Recruitment

Think Specialist Recruitment

Verified Company

Hemel Hempstead, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are pleased to be recruiting for Customer Service Advisors for a company who are leaders in their industry, a company that really look after their staff and offer fantastic training and opportunities to progress and develop; along with hybrid working.

This company are looking to grow the customer service team and looking for people with good people skills and customer service experience, preferably within an office/call centre.

Or this could be a great route into an office role for someone with GCSE's,A-Levels or a Degree.

This is a full time, permanent opportunity to join this very successful customer service team within their HQ based in the Maylands area of Hemel Hempstead.

This team operate on a rota pattern, which is Monday-Friday, no weekends, working 37.5 hours a week between 8am and 6pm.

Offering a salary of up to £24,000, plus a number of benefits, progression opportunities, hybrid working and free parking on site.

Duties:

Provide a firstclass service to all customer enquiries
Keep records and notes to support the work of other teams
Deliver multiskilled expertise to our customers, along with multi product knowledge
Communicate with all departments to ensure joined up customer service
Carry out other related tasks required across the department, as instructed
Deal with queries & lowlevel complaints
Aim for first point resolution in every customer contact
Be curious in all you do and make suggestions for positive change. Likewise, be receptive to system and process changes
Some administration tasks are part of this role.
Excellent customer service skills and experience
Confident communicator
Administration skills
Must be able to present information clearly and concisely, both verbally and in writing
Must possess good interpersonal skills, communicating effectively in order to advise and inform colleagues, customers and other stakeholders
Must be able to think 'outside of the box' to resolve customer queries
A flexible attitude to work is essential
Receptive to changing environment
Must demonstrate common sense and good judgement
Experience of Microsoft Word, Excel and Outlook
Must be able to handle different tasks simultaneously and prioritise a heavy workload
Be able to identify trends in customer feedback and make suggestions to improve customer journeys and experiences