Roaming IT Engineer - Kent, United Kingdom - Class Technology Solutions Ltd

Class Technology Solutions Ltd

Verified Company

Kent, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Roaming IT Engineer needed to cover our clients schools in the Kent area. Salary up to £33,000 + benefits.

We are a leading managed service provider in the Education Sector and looking for a Roaming IT Engineer to facilitate client visits to support the ongoing running of their school's network._

Your responsibilities will include:

Roaming Engineer

To take ownership for a group of sites within the CTS array of clients and dealing with their 1st 2nd Line Issues
To be the 1st Escalation Point for all technical issues within the client, and escalating to the CTS Helpdesk where appropriate.
To think of solutions to common problems a "can do" attitude.
To visit a client site and work through an agreed list of issues and work with the Account Manager and/or the Senior Engineer on strategic decisions
To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager.
Provide a good level of technical expertise to all assigned customer networks.
Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager.

CTS Remote Helpdesk

To be part of the team that respond to calls on the CTS Helpdesk.
Taking ownership of tickets and managing them in a logical and methodical manner escalating these to a senior member of the team where needs be.
Conducting full and through diagnostics with end users to enable ticket resolution.
Keeping the Technical Services Manager abreast of all ongoing tickets, and their progress, at the end of each day.
Escalation of calls to engineers with other knowledge, ensuring the Technical Services Manager is aware of these calls. Check in on the progression of these calls with the escalated engineer and feedback to the customer if appropriate.

Requirement:

Two or more years' experience managing Enterprise level Network infrastructures/a Service Desk
Ideally experience with Virtualisation (VMWARE or Hyper-V preferred
Cloud Services experience (Desirable, not essential
Microsoft Certified Systems Engineer (
MCSE)) or equivalent, demonstrable experience
Other specialist IT specific qualifications i

e:
Aruba, Cisco, HP or other Enterprise level software/hardware

Benefits and Opportunities:

We can offer you:

An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff.
Exceptional career development and advancement opportunities including Microsoft/Apple training
Opportunities to gain experience in high level IT projects
The potential to progress to the senior levels of our management team
A remuneration scale that encourages and rewards progression and improvement
25 Days Holiday (loyalty service holiday scheme)
SAGE Employee Benefits

If you are interested in this role and would like to find out more we would love to hear from you

Second Line Technician