Senior Applications Support Officer - Bristol, United Kingdom - Bristol City Council

Bristol City Council

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Full Time, Permanent

Location:
This position is open to office and/or home working. When service needs arise, you will be expected to work in City Hall.

We are looking for an experienced IT Application Support Officer to join our dynamic team in ensuring that our Corporate Applications run smoothly, incidents and requests are dealt with promptly and service improvements are implemented.

The main purpose of this job is to manage and monitor various corporate systems that support vital Bristol City Council services.

You will focus on maximising system availability and performance and in collaboration with the service uses, seek to implement system enhancements.

Additionally, you will be required to resolve any issues that are raised through the helpdesk and deal efficiently with work requests that come from service users.

This is a senior post, and you may be expected to help support or mentor junior staff within the team or the wider Application Support Team.

You will be able to troubleshoot problems to a successful resolution and have the ability analyse procedures and then develop ideas that lead to system improvements.

You will also have experience of working effectively with suppliers and of stakeholder engagement with the ability to negotiate successfully.

Note that some out of hours working is required for this post.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.

For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance.

In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit._