Automotive Service Advisor - Newtownabbey, United Kingdom - Mercedes Benz Truck and Van Northern Ireland

Mercedes Benz Truck and Van Northern Ireland

Verified Company

Newtownabbey, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Advisor

Due to business demands Mercedes-Benz Truck & Van are recruiting for an additional full-time Service Advisor for our Mallusk dealership.

You will be working within a fast paced and busy Mercedes-Benz commercial dealership, who pride themselves on putting the customer first.

-
At MBNI we want to give our employees the opportunity to work more flexibly, to allow a better work life balance._
-
Therefore from January 2024, we will be moving from a 5-day working week to a 4-day working week._
- **Please note
- this flexible working model will be on a trial basis to ensure it works for all parties.**_

Job role:

First point of contact for customers with substantial influence on customer satisfaction
Responsible for the preparation and planning of vehicle bookings
Retail invoicing as required
Maintain the highest standards of customer contact and communications
Preparing job packs, checking for recalls and updating Truckfile
Liaising with all internal departments; Service colleagues, Sales Executives, Technicians and Parts Advisors
Partake in internal and external audits to ensure dealer standards are maintained

Essential Criteria:

Previous experience in an automotive service operation or in a comparable role within the service sector
Basic technical knowledge and an understanding of service and parts
Excellent customer service skills, with a polite and professional manner
Strong work ethic and good time management
Excellent organisational skills and attention to detail
IT literate: with the ability to navigate and learn new systems

Desirable Criteria:

Working knowledge of Kerridge Dealer Management System
To be considered for this role please submit an uptodate CV to Gillian McCrudden_
Contact details for further enquiries is _

Salary:
£21,000.00-£25,000.00 per year

Benefits:

Bereavement leave
Canteen
Company car
Company events
Company pension
Cycle to work scheme
Discounted or free food
Onsite parking
Profit sharing
Sick pay

Ability to commute/relocate:

Newtownabbey: reliably commute or plan to relocate before starting work (required)

Experience:

- service advisor: 1 year (required)

Work Location:
In person

Application deadline: 20/09/2023

Reference ID:
SAMALLUSK0923