Customer Liaison Officer - West London, United Kingdom - MMP Consultancy

MMP Consultancy

Verified Company

West London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

MMP Consultancy are looking to recruit a Customer Liaison Officer on a temporary basis working for a Local Authority based in Hammersmith.

To allow a capital project to be completed on time and on budget, the purpose of the role is to take responsibility for publicizing / coordinating important project information between the effected residential community, other stakeholders and the Economy, Direct Delivery teams by establishing a united, practical mutually beneficial working relationships, during the whole life of the project program.

This will be on a temporary basis paying £225.29 per day.

Responsibilities:

Manage communications between the local ward councillors, the Direct Delivery Capital and Asset
Management teams, residents, contractors & suppliers to assess and develop solutions for capital improvements to be implemented especially when residents have specific needs which require nonstandard implementation procedures.
Visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption.
Daily, assist the Direct Delivery Capital and Asset Management teams in encouraging and developing tenant participation in all aspects of a scheme design and delivery.
To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes.
Daily, o be proactive in promoting resident participation in our services and where necessary, consult with residents on our service delivery and improvement programmes.
Maintain thorough knowledge of the Capital and Asset management sector, as well as an understanding of how that impacts on the communities of the Borough.
Monitor, coordinate, and communicate strategic objectives of Capital and Asset management sector to the local communities.
Collaborate and communicate successfully with other entities outside of the Capital and Asset management sector.
Work with other staff members to develop a greater understanding of the Capital and Asset management sector. and any issues that arise
Develop and foster relationships with the community, stakeholders, and other entities
Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the Capital and Asset management sector and the impacted residents
Compile reports about incidents, events, or updates about important issue for the Capital and Asset Management sector
Proactively solve conflicts and address issues that could occur between the Capital and Asset Management sector and the impacted communities
Promptly respond to incidents and other events as necessary
Act as a positive representation of the Capital and Asset Management sector to the community
Prepare and distribute work detailed monthly, quarterly, and yearly reports to Communications Manager
Provide required information and documents to Communications Manager
Prepare trip reports of resident meetings to record the details for future reference.
Submit resident meeting reports to Communications manager.
Provide support and assistance to other management teams

Skills & Abilities:

2 years of experience in a related role with specialist capital program knowledge
Customeroriented attitude.
Excellent verbal and written communication skills.
Ability to establish and nurture beneficial business relationships.
Selfmotivated with a willingness to take initiative and solve complex problems
Capability to negotiate with and influence others.
Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Resident Care and service delivery, and the ability to implement these policies in the workplace

Title:
Customer Liaison Officer

Location:
Hammersmith

Salary:
£225.29 per day