Admin Support Officer - Chorley, United Kingdom - Lancashire Teaching Hospitals NHS Foundation Trust

Lancashire Teaching Hospitals NHS Foundation Trust

Verified Company

Chorley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Looking for something different?

Want to come and work in a team that is responsible for providing temporary staff to our hospital?

We are looking for a dynamic individual, who loves a challenge and works well within a busy team environment.

Our small team work hard and support each other. We offer agile working and encourage a positive atmosphere.

We are committed to our roles and are looking for someone who is like minded and will compliment our little work family.

You will Support the provision of a comprehensive and effective temporary staffing function to the organisation as required in relation to:

Working alongside internal and external stakeholders to support the Trust with ensuring safe staffing
Working from the nurse bank and agency inbox to provide support with booking/cancellation of shifts, overrides, timesheets
You will undertake various duties in relation to Bank Staff/ESR/Oracle and Healthroster.
Provide an efficient and effective service for our employees.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

We will not shy away from the fact this role can be demanding which is why we need a hardworking individual to join our team.

We have 10,000 fantastic people working hard to deliver quality services to our patients.

Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done.

You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things.

Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

The duties include but are not limited to:

Provide a caring and supportive service to our temporary workforce and the Trust
Ensure all temporary staffing shift requests are appropriately dealt with in a timely manner
Allocating staff appropriately to the required shifts
Act as first point of contact deal with telephone and face to face enquiries efficiently, primarily with bank workers/agency consultants/Matrons/Ward Managers/Sisters/finance and other internal departments
Regularly engage and build relationships with temporary workers
Liaise with staffing agencies to fill unfilled shifts as per necessary approval processes; reviewing proformas as required.
Run reports monthly to check nonactive agency workers and liaise with the agency to make the worker records inactive
Ensuring all complaints are appropriately raised with the Temporary Staffing Operations Manager, Temporary Staffing Manager or the Matron for Professional Standards
Complete workforce forms as per procedure e.g. terminations, additional post, and send for appropriate authorisation.
Responsible for the setting up and inputting new bank workers details, then sending out their welcome pack and logins
Assist in establishing new working processes, review and evaluate ways of working
Team working and Development
Cross cover for other roles within the Temporary Staffing office as and when required and train new staff to the team on systems and processes
Be the first point of contact for staff with regard to setting up new users to Bankstaff and EOL, using the system to create user accounts, reset passwords and issue user guides