Customer Service Advisor - Plymouth, United Kingdom - Gi Group

Gi Group

Verified Company

Plymouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Gi Group are excited to recruit for temp to perm Customer Service Advisor's working for the Royal Mail Group.

Royal Mail Group, the most trusted and successful letters and parcel delivery business, has an opportunity for you to join their team as a Customer Service Advisor.

Customer Service Advisor role:

Location: Plymstock, Plymouth
PL
Pay rate: £11.77 per hour increasing to £14.00 for Sundays and Bank Holidays
Start Dates: Every Monday
Hours of work: 37.5 hours per week (Full time)
Weekly rota: 4 days Monday to Friday between 118pm, Saturday 16pm

Benefits:

Temp to perm post 12 weeks
Increased rates post 12 weeks
2 weeks of training provided
Progression within the business
Free parking
Preplanned shift work

Responsibilities as a Customer Service Advisor:

Deliver excellent customer service and offer solutions and advice on products and services.
Navigate multiple systems whilst supporting customers over the telephone and through multiple contact channels
Be used to dealing with difficult situations
Be able to problem solve whilst providing an outstanding service at all times
Full training will be provided, with ongoing support

Requirements at Royal Mail:

Previous complaint handling experience
Flexibility around working hours is essential
Must be computer literate
Possess excellent communication
Be resilient and empathetic
Must have a strong work ethic, flexible and happy to work hard on their own initiative
Possess good people skills that are helpful and friendly
You must be able to provide various proof for identity checks