Customer Care Executive - Washington, United Kingdom - Restore Plc

Restore Plc

Verified Company

Washington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Care Executive

Business Unit:
Records Management

Location:
Washington NE373HR

Contract Type:
Permanent - Full Time

Hours: 37.5

Salary:
£23,000 - £24,000

Due to growth here at Restore, we are looking for a highly motivated Customer Care Executive to join our team.

As Customer Care Executive, you will help manage a portfolio of accounts, resolving customer queries and identifying opportunities to ensure maximum potential revenue across the Restore portfolio.

Although working on a shared portfolio you will take ownership and accountability for queries assigned.

You will be the first escalation point for customers, helping to manage a large but shared list of accounts in close partnership with the Service Delivery and Regional Customer Care Teams.

RESPONSIBILITIES

Protect and retain accounts
Ensure KPIs are met
Deal with customer enquiries in a timely and effective manner
Accurately report key information to the line manager
Coordinating resolution plans across Restore departments

ABOUT YOU

Investigation and problemsolving to ensure customer queries are resolved in a timely and effective manner
Attention to detail, working with other departments to conclude enquiries and resolve problems. Knowledge of Restore operations and the O'Neil system is an advantage
Ensure existing customers are signed onto new contracts as required
Identify new storage and project opportunities and work with wider Restore teams to secure the business
Ability to introduce Restore group services and identify crosssell opportunities
Manage a CRM system, keep account information accurate and up to date
Ensure accurate reports and key information is reported to the line manager
To undertake projects from time to time as instructed by the business

We store and manage over 22 million items including archive boxes of document files, film and computer tape across a variety of secure storage facilities nationwide.

Including cold war Air Force shelters for some of our heritage pieces, which we store on behalf of the leading museums.

Our customers depend on us to manage their historical archives, and our team is proud to support them with their document management needs.

From museums to the NHS, from the Ministry of Defence to Legal firms.

An Inclusive Approach

We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential.

We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.

Job Types:
Full-time, Permanent

Salary:
£23,000.00-£24,000.00 per year

Schedule: