Receptionist / Customer Service Representative - Oxford, United Kingdom - Computer Assistance

Computer Assistance
Computer Assistance
Verified Company
Oxford, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job details:


Location

  • Oxford
    Job type
  • Full-Time
    Job category
  • Permanent
    Salary range
- £22, £24,000.00 per Annum DOE
Status

  • ActiveWe are looking for a
    Customer Service Representative / Receptionist with some experience (preferably in the IT industry however not essential)


Our company provides computer repairs and sales as well as managed IT services to a variety of corporate and home customers.

You would be working in a team of five people who provide exceptional customer service to a very loyal customer base, hinged on a 27-year service excellence reputation in Oxford.


Key Skills:


  • Raising support tickets to enable tracking and resolution of customer requests.
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisation's offerings.
  • Booking in repair jobs, following up and responding to clients.

Skills and qualifications:


  • Excellent interpersonal and active listening skills
  • Clear communication skills and a strong command of the English language
  • Attention to detail.
  • Working knowledge of customer relationship management (CRM) tools
  • Ability to work well in a team.
  • Multitasking skills and good organisational abilities
  • Indepth knowledge of customer relationship management (CRM) principles
  • Ability to work calmly under high stress situations.
  • Proficient in Microsoft office (Excel Word etc.)

Benefits:


  • Casual dress
  • Flexible schedule
  • Gym membership
  • Onsite parking
  • Short Probation Perion 3 months

Schedule:


  • 8hour shift
  • Monday to Friday + alternate Saturdays 4 hour

Experience:


  • 12 years Preferred

The Right Person:

Will be approachable and friendly. You should be able to multitask and have a cheerful outlook. You should be organised, consistent and dependable.

**To Apply
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