Customer Support Specialist, Payments - Belfast, United Kingdom - Lightspeed

Lightspeed

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.

The Payment Specialist will be counted on to provide Support not only to our customers but our internal Frontline agents who will be primarily receiving incoming calls from our customers.

About our team

Our support team is made up of foodies, musicians and expert troubleshooters.

We work hard and play hard, celebrate everyone's passions, and help guide our colleagues to do the best work of their lives.

If you are looking for a close-knit and hardworking team then you've come to the right place

Responsibility

Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
Properly document and track customer issues and resolutions
Follow escalation procedures as required
Liaise with team leaders to best handle day to day situations to better customer experiences
Handle miscellaneous duties and responsibilities as defined by management

About You

12 years of customer service experience
Excellent verbal and written communication skills in both English and French
Ability to handle multiple outbound telephone calls
Effective telephone communication skills, with the ability to conveying a customerfocused attitude
Capable of managing multiple internal chats
Proven experience in managing multiple priorities in a fastpaced environment
Very strong organizational and decisionmaking skills
Proven troubleshooting skills
Openness to be working weekends and holidays

Who you are

We look for problem solvers that do not shy away from tackling complexity and love critical thinkers
You have a passion for creating great customer experiences
You have great problemsolving skills
You are a selfstarter who also works well in a team environment
You can adapt easily in a constantly evolving role

Amazing if you have

Computer hardware and networking experience
Experience working with Payment Systems or in the payment processing industry
Working knowledge of Mac OS X
Retail/Restaurant or eCommerce experience

Benefits:

Work in a talented global team with strong role growth opportunities
Flexible Working policy (Office, Hybrid, Remote)
Lightspeed share scheme (we are all owners)
Company pension program
Private medical insurance
Health and wellness benefit
Mental health online platform and counseling & coaching services
Paid leave and assistance for new parents
Language classes & LinkedIn Learning license
Volunteer day

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community.

The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.