Housing Officer - London, United Kingdom - Cromwood Housing

Cromwood Housing

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Cromwood Housing specialise in providing housing solutions to those in housing need. This will be through long established partnership working with Local Authorities, the Home Office, and property owners.

We are looking for an experienced
Housing Officer to manage a portfolio of approximately 150 properties in the London area.

This involves undertaking all aspects of property management including initial sign up of tenants, dealing with ASB, monitoring rent arrears and liaising closely with the tenants to resolve any tenancy issues.

You will work from home and be fully supported in this way of working with a company car, tablet and mobile phone being provided

Salary:
£32,500 per annum

Hours:
Monday - Friday, 9.30am - 5.30pm

Benefits:35 days paid annual leave, car and fuel for business use, work tablet and mobile phone

Housing Officer main duties include:

Responsible for signing tenants up to the property, ensuring that they are aware of all aspects of the tenancy
Undertake regular visits to the property (normally on a twomonthly basis) to deal with any tenancy related issues
You will deal with any potential complaints received, this may include reports of antisocial behaviour, noise nuisance, property condition and environmental issues
You will be responsible for enforcing tenancy conditions accordingly whilst working with other members of staff to ensure this is understood. You will work closely with our customers and offer advice to help promote positive behaviour
Your role with us will be to provide an excellent level of customer service to our tenants on your patch
Ensure tenants are claiming benefits and are aware of their rent payment requirements. This will include liaising with DWP as required
Ensure that vulnerable residents are signposted to key agencies. Provide appropriate support in our capacity as landlord
Enforce arrears recovery policy and procedure including proactive discussions with residents, precourt visits and eviction attendance

Requirements for the Housing Officer role include:

A proven record of housing management experience
Experience of dealing with ASB
Experience of dealing with rent arrears and evictions
A valid driving licence is essential
Good knowledge of landlord responsibilities for compliance
Good record keeping skills
Good communicator who can work well with partners

If you have the experience and requirements described above, please send your CV and a cover letter explaining why you feel you are suitable for the role.