Response Supervisor - Redruth TR EH

Job summary

We are seeking a Response Supervisor to oversee the delivery of repairs and maintenance services for our building maintenance contracts, ensuring staff safety, compliance with standards, and efficient, high-quality service for customers.

Responsibilities

• Supervise a team of 10 operatives/apprentices, providing direction, training, and support.
• Ensure all works comply with health, safety, quality, and regulatory standards.
• Manage day-to-day operations, including resource planning, scheduling, and performance monitoring.
• Support pricing, costing, and invoicing processes to ensure accuracy and efficiency.
• Conduct toolbox talks, vehicle inspections, site checks, and compliance audits.
• Drive productivity through effective use of technology, systems, and reporting tools.
• Liaise with clients and internal teams to deliver responsive, cost-effective services.
• Support business development by maintaining strong client relationships and identifying improvements.

Qualifications

• Trade-related qualification and/or membership of a relevant professional body.
• Supervisory experience in reactive maintenance/repairs within property services.
• Proven ability to manage contractors, stakeholders, and clients effectively.
• Strong understanding of procurement, contracts, health & safety, risk management, and minor works.
• Track record of building and leading high-performing teams.
• Ability to coach, motivate, and develop staff across multiple sites.
• Committed to safety, quality, and continuous improvement.
• Strong communication, collaboration, and problem-solving skills.
• Regular travel is required; you must have a Full UK driving licence and have access to a suitable vehicle.
• The role is safety-critical; overtime may be required where necessary.

Desired requirements

• IOSH Managing Safely certification (or willingness to achieve).
• Experience using Field Service Management technology or similar systems.
• Demonstrated ability to drive innovation, improve processes, and implement positive change.
• Experience in financial management and resource planning.
• Previous experience in building long-term client relationships and enhancing business reputation.

Job description