Client Support Administrator - York, United Kingdom - Charterhouse Recruitment Services

Charterhouse Recruitment Services

Verified Company

York, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CLIENT SUPPORT ADMINISTRATOR
Working in the training sector this client is trusted worldwide offering unique training and coaching. The client Administrator role is a key function in the business to monitor all projects and provide client support. This role is an exciting opportunityand could offer many routes of progression.

Monday
Friday Fulltime hours 95.15pm
Salary £22,000 £30,000 per annum
Team bonus paid yearly
Pension Scheme
Modern working environment
Hybrid working could be an option

WHAT YOU'LL BE DOING

First point of contact for all Client Support related queries
Ensure the Client support fulfils the service level agreement on a daily basis
Administer client projects, carrying out daily tasks on CRM
Maintain contact with clients, updating on project progress
Ensure clients are satisfied with the service provided
Arrange and administer coaching sessions
Provide sales support, responding to client queries in absence of the sales team

THE IDEAL PERSON

Happy to deal with complex detail and ability to work to high levels of accuracy. Working efficiently and effectively, providing a fast customer response
Technically proficient, with effective use of software and systems, with an interest in technology
Ability to learn quickly and deal with complexity
Problem solving thinking of creative solutions for clients
Enthusiasm and cando attitude
Passion for development and learning
Interest/ background in HR and psychology would be useful but not essential