Client Partner - London, United Kingdom - Kepler Group

Description

About Kepler

Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers.

We do this by acting as clients' agency of record, as their in-house team, or some hybrid of the two - and by harnessing data and technology across all paid digital media and data-driven CRM channels.

Kepler prides itself on being a great place to work.

In fact, we're proud to share that AdAge recognized Kepler among the Best Place to Work in 2022, validating our investment in our team and our clients.

• We're
  transparent with our employees. You'll hear updates on company financials, how we're performing against bonus goals, and how we're responding to challenges we face.
• We're
  growing. For you, that means unparalleled growth opportunities and a role in shaping the direction of the company.
• We're
  fun. You'll work with and learn from the smartest people in the industry and have a blast doing it.

Overview
The Activation team is the main interface between our clients and the rest of the business.

We are not only responsible for building great relationships with our clients and delivering award winning digital campaigns, we are also accountable for the growth and development of our client's businesses.

Whether that involves being first to market with new digital channels, supporting measurement journeys, providing innovative optimisation solutions or educational workshops, we pride ourselves on the strong client partnerships built.

We are currently looking for a
Client Partner to join the team and become an integral part of our business unit.

Role Overview

The Client Partner will champion best in class client service by building trusting partnerships, providing strategic guidance and pushing the boundaries of innovation.

An ambassador for Kepler, you will lead by example and provide thought leadership for key department and broader business initiatives.

As a member of the department leadership group, you will run a team of Directors, Managers and Analysts providing line management and coaching supporting and ensuring operational excellence.

About the Role

• Build deep relationships with senior client stakeholders leading to successful partnerships
• Be seen as a trusted advisor to key client stakeholders across all aspects of digital marketing, shaping requirements, providing thought leadership and consulting with them on how to successfully achieve their business goals
• Provide educational support to client stakeholders as required
• Lead and develop client strategy against broader marketing and business objectives, pushing the boundaries of innovation
• Produce compelling strategic proposals and recommendations which clearly communicate how they meet business goals whilst simplifying the complex
• Lead and manage specialist projects for clients, the team and the company
• Effectively grow new business from existing clients, identifying opportunities to develop new and creative ways to add value
• Adept in the use of data, media and creative capabilities across various digital channels
• Maintain or improve client health and satisfaction scores
• Work alongside sales to contribute to new business pitch strategy and storytelling
• Motivate and inspire team members, supporting with training, learning and development
• Conduct performance appraisals for direct reports and ensure team appraisals provide clear and effective development goals
• Develop valuable relationships with all colleagues built on strong communication and collaboration
• Proactively seek ways to improve internal processes and ways of working with the clients and team
• Embody Kepler company values as a role model for the team and ambassador for the business

Desired Experience and Skills

• At least 7 years experience working within the media industry, with extensive digital media or digital consultancy experience
• Commercially minded, with an impressive track record of contributing to new business pitches and growth of existing business
• Proven track record of managing and building sizeable client accounts
• Good knowledge of our competitors and their position in the market
• Experience of proactively managing and developing a strong account team
• Highly numerical and analytical
• A proven passion for digital media/advertising & technology

Benefits

• 25 days annual leave, increasing to 28 days after 3 years. Option to buy additional annual leave allowance up to 30 per year
• Healthcare cash plan
• Monthly Wellness Allowance
• Ride to work cycle scheme
• Season ticket loan scheme

- 'Work from Anywhere' (WFA) for up to 4 weeks per year

• Hybrid working 3 days onsite and 2 days remote per week
• Flexible working with start and finish times between 8am10am, and 4.30pm
• 6.30pm
• Company pension contributions
• Enhanced parental leave policies
• Annual tuition budgets for out of work study
• Mobile phone, hom