Team Leader - Liverpool, United Kingdom - Bosch Group

Bosch Group

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe.

Welcome to Bosch.

For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations.

Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

To achieve the ambitious objectives of our growing site in Liverpool we are looking for an ambitious and experienced Team Leader to join one of our newly acquired automotive campaigns.

Job Description:

Through strong leadership, manage a team of Customer Service Associates to provide a first class customer contact and customer journey.
Resolving queries Right First Time in a prompt, friendly and professional manner.
Coaching, developing and motivating the team to maximise performance and meet targets
Build and promote a positive work culture, which promotes the delivery of excellence
Providing a value add service that enhances the customer experience and builds our brand and service reputation
Channelling communication to ensure key stakeholders are kept abreast of the campaign performance and challenges
Proactively identifies and creates opportunities to improve the customer experience through continuous evaluation
Identifying, highlighting and escalating any service related issues, incidents or trends
Delivering and maintaining both individual and team targets
Flexibility in hours of work/shift patterns requirement for limited On Call Working over weekends on a rota basis

Qualifications:

Previous management experience working in a fast paced, high performance culture, ideally within a customer contact centre
Leadership experience with evidence of driving team performance through coaching and development techniques and situational leadership
Good understanding of people issues and the skills and experience to manage others
A passion for delivering first class customer service and driving sales through service
Excellent verbal and written communication skills
Excellent planning and organisational skills, with a quality focus and attention to detail
The ability to make decisions and influence change through others
Commercial acumen
Resilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targets
Good social and interpersonal skills
Good listening and problem solving skills
A professional and positive approach
Proactive, confident and selfmotivated
A team player
IT Savvy with good MS Office and keyboard skills
Flexibility to work shift pattern

Additional Information

Your future job location offers you:Flexible work time options, benefits and services, employee discounts, room for creativity, hybrid of home
- based and city centre office based working location.