Customer Service Representative - Leicester, United Kingdom - Pertemps Leicester

Pertemps Leicester

Verified Company

Leicester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

EXCITING NEW ROLES FOR THE NEW YEAR

Working in exclusive partnership with our client is a leading expert in workplace solutions that offer a prestigious portfolio of products to businesses Working for this privately owned business you will become part of the positive culture and be an integralteam member that offers excellent customer service, quality and sustainability.

Permanent recruitment opportunities.

Benefits:

Hybrid Working 1 day per week after probation period
Sociable Hours - Monday - Friday 0800hrs - 1730hrs
25 Days Holiday plus bank holidays
Free on-site Parking
Canteen Facilities
Positive work place environment
Salary banding £21,000pa - £23,350pa depending on skills and experience.
The Role
You will provide outstanding customer service and deliver a friendly, professional service to all B2C & B2B customers
Taking all inbound calls for order processing
Dealing with general enquiries from customers
Identify needs and process the clients requirements using a bespoke in-house system
Dealing with pre
- and after sales queries

Working towards objectives to achieve individual and team KPI's and in turn you will be recognised and rewarded for going the extra mile.

Handle all administrative duties relating to your new customer service role, including maintaining and updating the CRM system.

YOU
Ideally you will have previous experience of working within a customer focused environment and our client will look at Contact Centre, Retail and Hospitality experience
Be able to work with autonomy and demonstrate a positive attitude and team spirit
Customer satisfaction focused, process and results driven
Have excellent listening skills with the ability to build rapport and engage with customers
Fluent knowledge of English ( both verbal and written )