Customer Liaison Officer - Bromsgrove, United Kingdom - BDHT / Bromsgrove District Housing Trust

BDHT / Bromsgrove District Housing Trust

Verified Company

Bromsgrove, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Interview Date/s: 10th / 11th May 2023

We now have an opportunity for a Customer Liaison Officer to join them to provide a focussed liaison service for customers, bdht staff & contractors.

Reporting to the Planned Works Manager, you will focus on delivering a high quality service to a wide range of customers through bdht's planned and capital investment programs.

You will advise customers regarding investment and capital works being undertaken to their home, informing them of progression through to completion of works and will ensure excellent communication throughout the process.

You will also perform administration duties including appointment management, the gathering and assimilation of information needed to problem solve along with arranging access to properties for works to be carried out, including EICR's and damp and mould case work and arranging decant of customers where required for larger works.

We are looking for an excellent communicator with experience of working in a customer facing role, ideally within a similar industry.

You will have good negotiating and influencing skills, the ability to work under pressure with mínimal supervision and experience of working with Microsoft office and other IT systems.

The post holder will hold a current driving licence and will need access to a vehicle.

What we can offer in return:

32 days annual leave plus bank holidays and holiday buy back scheme
Agile Working
Pension Scheme bdht offers a Defined Contribution pension, administered by the Social Housing Pension Scheme
Employee Assistance Programme
Mental Health First Aiders
Healthcare Cash Back Scheme
Retail Discounts
Free Parking and Free Refreshments
Life insurance is also available to members of the pension scheme

INDLOW