Customer Service Advisor - Gatwick, United Kingdom - Huntress

Huntress

Verified Company

Gatwick, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Full-time role, with an immediate start in RH10

Temporary Administration/Customer Service work available - temporary, ongoing

We are looking for friendly and enthusiastic Customer Service Advisors who can proactively manage enquiries, resolve queries and work autonomously and as part of a team.

If this sounds like you, we need you for this role

Working on site at our client's depot in Gatwick you will be working in a small team at the heart of the day to day operations enabling you to resolve customer queries in a timely manner, your duties will be:

Prioritising workload, ensuring a timely response to all customer queries via the CRM system.
Actively managing a queue of queries ranging from clients to end customers.
Adhere to company compliance and escalate any discrepancies to the compliance managers.
Conducting thorough investigations into queries and complaints to reach a resolution.
Inputting and updating Data on Excel workbooks

Successful applicants will be:

Fluent in written and spoken English
Have a working knowledge of Microsoft Excel
Be adaptable to change and new systems
Have experience of end to end case management in a Customer Service setting.
Have access to the internet at home should working from home be necessary.

In return our client offers:

Full time working hours (39 hours a week) between the hours of 86. This will be over 5 days out of the 7 and will include weekend working.
An hourly rate of £9.50p/h
Ongoing temporary work
A safe working environment

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.