Student Advisor - London, United Kingdom - University of West London

University of West London

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Department
Student Services is a large multi-disciplinary team that plays a crucial role in supporting our students.

Student Advice and Immigration comprises advice on Student Finance, UWL's internal Scholarships and Bursaries and Student visa and immigration advice in order to support international students.

We are a tight knit team who help and support each other.

We are a hard-working yet sociable and close-knit team who help and support each other to provide a superlative student experience.

The Role

The post holder will be responsible for the development and day-to-day staff management and supervision of an effective and pro-active Student Advice service.

You will also undertake specialist case work in relation to Student Finance, Fee Status assessments, students experiencing financial hardship and provide casework support to Student Advisors with complex cases and queries from students, using your experience and knowledge to suggest avenues for exploration and resolution.

The post holder will support the Senior Student Advisor (Immigration) and the Head of Student Advice and Immigration with developing initiatives to improve communication and proactively work with the student community, Schools/Colleges and Central Services departments to foster engagement and an understanding of services provided within the Team and Student Services as a whole.

This appointment requires a flexible approach to working hours as weekend and evening cover is required.

The Person
We are seeking an enthusiastic and compassionate individual to join the Student Advice team in this permanent role.

You will be self-motivated, proactive and extremely organised, who can work equally well as a team member and using your own initiative.

You should have excellent interpersonal, communication, advocacy and customer service skills with proven case work experience and the ability to work closely with students and staff alike.

Experience of working in higher education is essential together with extensive knowledge of UK Student immigration.

How to Apply
Interviews are expected to be held in late March 2023.

Additional Information
Please be advised that it is expected that appointment within a grade will normally be at the minimum point.

An Enhanced DBS Certificate is required for this post (to be undertaken upon appointment).