Claims Cordinator Job - Leicester, United Kingdom - Arkema

Arkema

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Compensation Data:

£22,308 - £22,500

Mission Details:

Division :
BUK [CgC1 MG] [API

Department :
UK Supply Chain

Job title:
Claims Coordinator

Report Hierarchy:
Logistics Manage

Functional Hierarchy:
Customer Relationship Manager.

Job Dimensions
Customer Complaints investigation and Management
Customer Relationship Engagement [single point of contact for Customers].
KPI ownership and management [number of claims, number errors].
Liaison with Commercial, Production, Demand Planning, Supply Planning, Transportation, Warehousing and Customs.
Active participation in cost saving projects — working alongside other areas.

Activities- Claims Coordination

Single point of contact for Bostick UK customers on all matters pertaining to claims Investigation, issuing credit notes, goods returns.
Single point of contact for Bostik Uk UK internal departments [Customer Service, Finance, Commercial and Supply

Chain] in relation to updates on claims investigation, issuing credit rotes, goods return, amongst others.

Leading point of contact for Bostik's 3PL [Third Party Logistics Provider] to ensure Goods Returns are

actioned as per expectations and requirements [picture of goods In good condition, track returns].

Communicate with outside hauliers regarding deliveries and collections.
Supply customer if required with proof of deliveries, copy invoices and credit notes as required.
Contribute to the process of continuous improvements by identifying and recommending system and

procedural Improvements.

Ensure all aspects of job function comply with health, safety and environmental standards as determined by company

policy and statutory requirements.

Business
Responsible for ensuring business profitability targets within job perimeters managing and issuing credits without affecting Bostik's profitability.

Context and environment- Role covering a diverse and complex UK customer range and Supply Chain related activities.