Patient Care Navigator - Ystrad Mynach, United Kingdom - Oakfield Street Surgery

Description

Vacancy

Oakfield Street Surgery

Ystrad Mynach

Job Title:
Patient Care Navigator - GP Receptionist (2 posts).

Reports To:
Admin Services Supervisor/Reception & Rota Co-Ordinator

Hours: 25-30 Hours Per Week

Closing Date: 8th May 2023

Job Summary:

• To understand and implement the care navigation pathway for patients, to ensure they access the appropriate service or healthcare professional in a courteous, efficient, and effective way.
• To be responsible for a wide range of reception duties and to act as the central point of contact for patients.
• To provide a range of administrative support and services to all members of the practice team.
• To project a positive, helpful, and friendly image to patients, staff, and other visitors, either in person, writing or via the telephone.
• To ensure confidentiality at all times.
• To use IT, software packages and equipment safely and effectively as required to complete your duties efficiently.
• To work in accordance with written protocols and ensure all tasks are completed accurately and in a timely manner.
• To undertake any other tasks allocated by Line Managers.
• Adhere to practice policies and procedures including quality and diversity, H&S, confidentiality and GDPR.

Main Duties/Key Tasks:

You will initially undertake reception duties but can be asked to undertake any of the following functions to meet the needs of the business, in line with your skills and knowledge.

Training will be provided as necessary.

• Reception
• Prescriptions
• Preparation of insurance reports
• Summarising of patient notes
• Secretarial duties
• Dealing with LTC (Long Term Condition) patients
• Scanning and workflow

Reception Duties

• Carrying out start/end of day processes as per practice protocols.
• Offering appropriate care navigation for all patients and visitors as required.
• Answer incoming phone calls promptly and politely, dealing with the call efficiently and appropriately.
• Greeting patients and visitors who attend the surgery.
• Manage appointment requests/cancellations from patients and ensure records are updated promptly with relevant information.
• To regularly review uncollected prescriptions and destroy as necessary and update patient records accordingly
• Accurately record prescriptions out to pharmacies
• Process new patient registration forms.
• Process patient change of address requests.
• Scanning of letters and relevant correspondence into patient's notes.
• Ensure patient areas are kept clean, tidy and free from hazards.
• Ensure building security

Competencies:

• IT literate
• Sound knowledge of Windows and MS Office
• Sound knowledge of the practice clinical computer system
• Sound knowledge of GDPR and confidentiality guidelines
• Good verbal and written communication skills
• Problem solving skills
• Flexible approach, team player, good sense of humour, punctual.

Personal Characteristics
- be friendly and welcoming
- be patient and understanding
- follow instructions and procedures
- work accurately and methodically in a fast-paced environment
- work in a team but use their own initiative


Experience and Qualifications
Essential criteria

• A minimum of 5 GCSE's or equivalent.
• Excellent communication skills.
• High standards of numeracy and literacy.
• Strong IT skills. Attention to detail with a high level of accuracy.
• Working under pressure within a busy working environment.
• The ability to work on your own initiative and as part of a team.
• To undertake training as required.

Desirable criteria
Ability to communicate in Welsh

• Previous experience within a GP surgery/medical setting.
• Knowledge/experience of the VISION clinical

Confidentiality:

• Patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other

healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Employee Safety Handbook and published procedures


This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work