Customer Services - London, United Kingdom - TEG

Description

Ticketek is a global leader in ticketing and technology with 40+ years' experience with ticketing major international events and partnering with the world's premier venues.

We put fans and innovation at the heart of everything we do.

An exciting role has become available for someone who has a passion for the events / music industry in our
Ticketek UK Customer Services team based in
London.

Culturally we are ambitious, innovative, commercial, fast paced environment, where our focus is on our people's strengths and talent.

This environment has been key in our success to date - one that is collaborative where our people aspire to exceed.

Every day might look a bit different however it is likely to include customer service, ticket dispatch, event related support.

You will have a continuous improvement mindset, deliver timely, efficient, and effective Customer Service and Dispatch services.


The Role
Being part of our Customer Services team, you will:

• Print and pack tickets for customers to upcoming events.
• Provide service delivery reporting as required.
• Be conscious of the customer experience in all that you do.
• Collaborate across a broad stakeholder group.
• Event day work (including weekend work as required).

The Person

We're looking for someone who:

• Communicates with style and professionalism, across all levels of business relationships.
• Is adaptable, able to mould to an everchanging environment.
• Has the ability to problemsolve, both being able to think of, and implement innovative solutions to everyday problems.
• Has excellent time management skills with the ability to deal with conflicting deadlines.
• Possesses a keen eye for detail.
• Is able to quickly establish rapport and develop client relationships.
• Is a team player willing to strive to deliver exceptional results.
• Has experience using CRM systems, Zendesk would be ideal.

Working for TEG

Our people enjoy a wealth of benefits including:

• 23 days annual leave plus Birthday leave
• Enhanced pension contributions, sick and family leave
• Complimentary tickets
• Recognition Awards
• Employee Assistance Programme

We want to make sure our recruitment processes are accessible and inclusive for all people.

If there's any adjustments that need to be made to ensure you have a fair and equal experience in our recruitment process, please advise us when scheduling your interview.

Please know you must have the right to work in the UK to be considered for this role.