IT Service Engineer - London, United Kingdom - Lloyds Banking Group

Lloyds Banking Group

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

End Date
Wednesday 29 March 2023

Salary Range
£36,828 - £47,810

Agile Working Options
Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Will use their strong knowledge and expertise in a variety of methodologies and toolsets to assist with implementing, developing and supporting integrated customer-centric LBG systems and services, ensuring they are fit for purpose and meet the quality standards that our customers expect, through adherence to departmental SLAs and KPIs.

Will have the opportunity to develop their technical knowledge and understanding as well as develop, practice and demonstrate the workplace skills and behaviours required for this job role.

They will also be expected to build close working relationships with stakeholders and supporting teams. This role accepts 24*7 responsibility for service availability, currency and performance.

Job Description:

Salary & Benefits:
£45,198 - £52,731 per annum (depending on experience), plus annual personal bonus, 15% employer pension contribution (when you put in 6%), 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays.

Who are Lloyds Banking Group?
At Lloyds Banking Group we're driven by a clear purpose: to help Britain prosper.

Across the Group, our colleagues are passionate about creating a more sustainable and inclusive future for customers, businesses and communities.

We are revolutionising our technology, empowering our teams and rapidly transforming our agile working methods.

Read more to find out how you can help us build Bank of the Future Together we make it possible.

Where does the role sit and what would I be doing?
The Payments Services Platform is at the heart of it all.

Approximately 40% of the nation's domestic payment transactions pass through our systems, processing tens of billions of pounds in value every day.

We enable our customers to move their money confidently, quickly and securely. We prevent scams, build trust and reduce the impact of economic crime on society.

We're looking to recruit a Service Engineer to be part of our team, who is a passionate advocate of engineering and has a strong desire to ensure user happiness.

You will be responsible for supporting end-to-end engineering solutions for our customers.

Your contribution will be instrumental to our strategy of simplifying, modernising, and de-risking our technical landscape, enabling the bank of the future, and ultimately driving value for customers and shareholders.

We understand that people don't fit neatly into roles, and we value everyone's individual skills, experience, and knowledge — it's what makes you amazing What follows is what you might find our Service Engineer mostly doing, but your experience will flex depending on the team's needs, and your own aspirations.

Our objective is to grow and create an environment where you can do what you enjoy.

Here's how you will make a difference:

Influence the reliability of services, before they go live, through activities such as service design consultancy
Maintain services, once they are live, by measuring and monitoring availability, latency and overall system health
Evolve services through mechanisms such as automation, and by advancing change that improves reliability and velocity
Provide sustainable incident response (as part of an extended business hours shift team with callout rota) and contribute to blameless postmortems
Proactively identify operational, technology and cyber security risks, and progress their timely mitigation within established risk frameworks

What we need from you:

Strong technical and IT problem solving skills.
Able to work on the planning and implementation of new software releases.
An understanding of, and ideally exposure to working with, the majority of the following technologies: Java/J2EE, Webservices (REST/SOAP), Shell Scripting, Oracle/PL SQL, Unix/Linux, SpringBoot, Jenkins, GitHub, Kubernetes and Kafka
An awareness of, and ideally experience in using, IT Service Management (ITSM) processes (including Incident, Problem, Change and Risk Management) and ITSM tooling such as ServiceNow, Jira, Confluence; preferably within the Financial Services industry and certified by formal ITSM accreditation
Excellent communication capabilities: being able to receive and convey key messages clearly, across an array of communication channels, with colleagues from a diverse group of backgrounds

What you'll get in return:

We offer flexible working hours, agile working practices and regular home working. We aim to ensure you have a good work-life balance and positive mental health.

We're building an inclusive, values-led culture where colleagues feel included and recognised for their contributions. Join us and you'll have the opportunity to reach your full potential, whatever your role or background.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
**We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.