Senior Customer Value Manager - Edinburgh, United Kingdom - Change Recruitment

Change Recruitment

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Customer Value Manager - Customer Experience

Edinburgh (with Hybrid working)

£65,000 - £80,000

Change Digital Recruitment is recruiting a Senior Customer Value Manager on behalf of a nationally recognised digital bank.

Based in Edinburgh, Scotland this company provide a broad range of financial products to consumers ranging from savings accounts throughto loans and home, car, and pet insurance.

This role sits within the Customer Management team and will focus onleading and inspiring cross-functional teams to deliver value for existing customers.

This role will provide support to the Bank's Strategy and outcomes by delivering your part of the agreedcommercial, operational and customer outcomes.

Key responsibilities for this role will include:

Working closely with stakeholders from across the business to deliver business performance
Management of product performance including identifying opportunities to enhance existing customer journeys and develop and deepen customer relationships
Develop opportunities into Business cases and a prioritised backlog of work
Monitor and review product performance and customer behaviours throughout the customer lifecycle to identify and resolve noncompliance with Bank policies and relevant regulatory codes/codes of conduct
Manage commercial results by analysing customer and market trends, monitoring financial results, and adjusting/optimising planned activity

Experience and skills required for the role:

Financial services background with experience in retail banking savings is preferred for this role
Experience in optimising & enhancing the management of a portfolio of existing customers
Previous experience or working in an Agile environment would be preferred
Ability to lead a team of varying skill sets and experience to deliver against key objectives and projects