Clerical Officer - Walsall, United Kingdom - Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust

Verified Company

Walsall, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The successful applicant should be able to provide efficient, effective and comprehensive clerical support to the Imaging Department, in a general office setting, in accordance with Trust policies and procedures and preferably with knowledge of CRIS.

To ensure that all patient information is correct and to deal with day to day enquiries from both the general public and other hospital departments in a courteous, efficient and timely manner.

The post is for 37.5 hours/week which include evening and weekend work on a rota basis.

PREVIOUS APPLICANTS NEED NOT APPLY

WALSALL HEALTHCARE NHS TRUST
MANOR HOSPITAL - IMAGING SERVICES

Full time post hrs per week

Pay Scale:
AfC Payband 2

The post holder will participate in, promote and maintain efficient and effective delivery of a Diagnostic Imaging service throughout the Trust, whilst maintaining a quality service.

Applicants must possess:

A minimum of 2 years administrative/clerical experience within an NHS organisation in the last 2 years.
Business and Administration Level 2 is desirable
Demonstrate excellent prioritisation and time management skills and adaptability.
Have excellent communication skills
Good organisation skills
Flexible working approach

Walsall Hospitals NHS Trust is one of the largest employers in the local area with over 3,000 staff. The Trust supports Flexible Working Arrangements and Race Equality. We have a commitment to education, training and staff development. The hospital has just completed a £170 million hospital redevelopment bringing first class facilities and a multi-professional education centre. The Imaging Department is a friendly and welcoming team

Principal Duties
The post holder must be competent in administration support.
Planning, organising and prioritising own workload whilst accepting direction and delegation from the Administration Manager.
Providing and receiving routine information as assigned to support colleagues, clinicians, patients and other departments and clients.
Requesting necessary items, information or services from other departments
Responding promptly and appropriately to all external and internal telephone queries.
Providing clerical support as assigned.
Communicating appointments or examination information to patients or carers.
Exercising judgment to record and report all relevant information as appropriate.
Maintaining confidentiality and adhering to all organisational policies relating to the job.
Responsible for processing imaging referrals as assigned.

Handling, maintaining and tracking files and / or patient records accurately, confidentially and sensitively according to approved organisation and governance standards.

Processing detail relating to patients and staff promptly and in organised and accurate manner.
Receiving and handling of telephone calls according to established policies of professional telephone etiquette.
Receiving, welcoming and directing visitors as they arrive in the department.