Team Leader - South London, United Kingdom - Qualified Care Residential Services

Qualified Care Residential Services

Verified Company

South London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Supervising, guiding, and motivating, you are there to help colleagues work together and ensure they're delivering good customer service.

Ensuring the staff are happyso the business can run smoothly, you'll organise and delegate their workload as well as monitoring them to make sure it's done correctly.

Depending on the size of the company, your daily tasks could also include:

Helping with training and development
Completing paperwork
Handling complaints (from both staff and customers)
Financial responsibilities expend card expenses
Personnel duties
Reporting to senior level management
Assisting the staff in delivering a high quality of care and support which meets the physical, emotional, intellectual, social, and cultural needs of children and young people within the care of Inspirations.
Working from the guidelines from the 1989 Children's Act, National Minimum Standards, Every Child Matters, and any other relevant legislation.
To provide a caring, supportive, and nurturing environment in which staff/young people can feel secure and free from harm.
Establishing positive relationships with young people/staff and always offering them unconditional and positive regard.
Helping young people gain selfcontrol by challenging unacceptable behaviour and rewarding acceptable, prosocial conduct.
Ensuring that each young person's care plan is followed and amended as appropriate to reflect their changing needs
Attending to practical matters in relation to childcare (cooking, cleaning, general maintenance around the home.
To act as a key worker or coworker for a young person to ensure that the young person's care plans are up to date and that all their care needs are being met.
To act as a positive role model to be able to offer advice, guidance, and assistance where appropriate.
Establishing relationships which young people/staff members perceive to be positive, warm, and rewarding.
Providing advice, assistance, and support on a 1:1 basis to enable staff & young people to address past and present difficulties
Providing emotional support at times of difficulty or stress.
Being ambitious for young people, helping them achieve their goals and optimise their potential.
Providing support for young people in their education and extracurricular activities, this may include supporting them in the classroom if necessary
QCRS is a 24hour service. This requires team leader to respond to all out of hour calls with work mobile provided.
Keeping accurate records and providing written reports on young people for planning meetings, reviews or any other meetings as directed by the service manager.
Empowering young people and facilitating their active involvement in the decision making about their lives and future.
Encouraging the young person to develop links with the community, attend offsite activities and expand their personal social network.
Being able to provide personal care
Must be available for weekend nights, sleepin, waking nights and weekday
Responsible for the rota for support workers this also means that you will have to find cover if a staff member is absent or is on holiday.