Customer Support - Belton, United Kingdom - TREK GROUP LIMITED

TREK GROUP LIMITED

Verified Company

Belton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As part of Trek Group,
Cartwright Vehicle Conversions is a conversion manufacturer based in Belton, near Scunthorpe, that offers a wide range of converted vehicles for the commercial market, mobility, ambulance, police, temperature control, and security sectors.

We are currently looking to appoint to the exciting role of
Customer Support - Sales & Aftersales, to provide an efficient, positive and timely response to customers for sales and aftersales enquiries.

This is a varied and busy role interacting directly with the public, with dealers and also with trade customers.

The role covers all aspects of Customer Support from dealing with initial enquiries through stock availability, order processing, document preparation, liaising with customers and suppliers to ensure they feel supported at every step of the process.

We are looking for a confident person with a mature attitude to work who is able to investigate and handle complaints.

Ensure that all enquiries are followed up and nobody is left waiting for a response - basically provide excellent customer service.

We want to ensure a professional experience at every contact with our organisation.

The specific responsibilities of the Customer Support - Sales & Aftersales are, but not limited to:

Become primary point of contact for allocated accounts.
Handling telephone and electronic enquiries.
Provide regular updates to customers on build progress and outstanding order book positions.
Preparing quotations.
Coordinating with the Sales Engineer on layout and provisional design concepts.
Entering and progressing Sales Orders.
Progressing and updating orders through external systems e.g. Lease Link
Expediting base vehicles, free issue, or direct purchase.
Arranging delivery of completed vehicles if applicable.
Providing customer handover if required.
Collating Customer packs.
Handling aftersales enquires and requirements.
Working with internal departments such as Purchasing and Stores to ensure any aftersales requirements are processed in a timely manner.
Producing Sales Reports.
Updating Inbound Vehicle Order Bank.
Managing and collating the internal Sales Drive / CRM files.
Sales Specification Change Process.
Coordinating Service Engineers for any aftersales work requirements.
Collating and presenting core Customer Service metrics.

Knowledge required in this role:

Word, Excel, and inhouse systems.
Good and up to date product knowledge.
Experience in Sales and vehicle commissioning.
Good understanding of Emergency Services operational and fleet management procedures.
Understanding of and compliance with the Trek-Group CVC/SVP policies.
A full car driving licence.

In return we can offer: