Client Service Administrator - Aberdeen, United Kingdom - International SOS

International SOS
International SOS
Verified Company
Aberdeen, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
International SOS's global centre of excellence for offshore and occupational health is headquartered in Aberdeen.

Led by a team of industry-experienced clinicians, we have substantial expertise in mitigating offshore and occupational health risks as well leading on the health component of any offshore health event or emergency.

Today we support over 140 offshore sites in UKCS, 60 of which are O&G producing assets.


Job Overview:


  • Work closely with team members and other internal stakeholders to develop the skills to deliver a high standard of Administration service to clients, suppliers & patience.
  • Support the Client Service Advisors to fulfil Health Administration client specific contractual obligations.

Key responsibilities:


  • Answer the phone in accordance with Call Handling Management procedure.
  • Manage the administration of medical bookings effectively and accurately for all companies. in accordance with Client Interface documents and Operations procedures.
  • Arrange medical appointments in Int. SOS Clinics and Network partner clinic(s) in line with Operations procedures.
  • Share Medical assessment outcomes in accordance with Client Interface Documents and Operations procedures.
  • Ensure results are delivered to the client in a timely manner, as specified in Client Interface documents and Operations procedures.
  • To quality check document formatting and spelling to ensure accuracy, making sure the consent process is adhered to.
  • Manage the close out of Case Management in line with Client Interface document & Operations procedures.
  • Monitor Network Clinic partners, log and escalate noncompliance in line with Operations procedures.
  • Ensure paperwork is accurately completed and uploaded to the patient record system.
  • Securely manage medical and personal documentation in accordance with operating procedures and clear desk policy. and Data Protection.
  • Escalate any Clinical diary issues for support and resolution.
  • Work to resolve any service issues in line with International. SOS complaint procedure.
  • Attend internal client review meetings as required.
  • Assisting with Financial queries.
  • Raising Purchase Orders.

Skills, Knowledge & Qualifications:


Required Skills and Knowledge

  • Sound knowledge of Microsoft Outlook, Word and Excel (Intermediate to advance level desirable)
  • Proven Customer Service Experience (Advantageous)

Required Competencies

  • Good problemsolving skills.
  • Excellent Time Management skills.
  • Ability to prioritise and manage workload effectively.
  • Excellent interpersonal and communication skills pleasant attitude, speaks clearly and fluently.
  • Quality orientated.
  • Driven to deliver outstanding customer services.
Required Work Experience

  • Previous experience within an Administrative and or Client function (Advantageous)
  • Experience in Occupational Health (Advantageous)

What we can offer:

At International SOS Medical Services UK we offer a competitive salary and a range of attractive benefits including:

  • 31 days Annual Leave
  • Flexi Days
  • Flexible Hybrid Working Options
  • Pension
  • Private Medical Insurance
  • Parental Leave (Various)
  • Free/Discounted Legal Access
  • Life Assurance
  • Critical Illness Cover
  • Tastecard Membership
  • Coffee Club Membership
  • Onsite Parking
  • Free Flu Vaccine
At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.


International SOS has been recognised as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2021.

More jobs from International SOS
See all jobs of International SOS