Client Services Administrator - Glasgow

Job summary

We are seeking a talented individual to join Mercer Marsh Benefits in Glasgow. This is a hybrid role that has a requirement of working at least four days a week in the office. We are recruiting a Client Service Administrator to join our Glasgow team. This part of the business is responsible for advising corporate clients on all aspects of the insured benefits relating to Pensions, Group Income Protection, Group Life Assurance and Critical Illness. Within your role you will deliver superior analytical and consulting support to consulting teams and clients in a timely manner in line with MMB's target operating model, as well as providing technical support to clients and colleagues.

Responsibilities

• Have ongoing communication with clients, colleagues and providers
• Accurate and timely completion and maintenance of MMB's systems to achieve set targets
• Ownership of delivery of tasks and proactively manage own workload
• Partner with internal/ external stakeholders to achieve best service for clients
• Dealing with client and member queries (verbal and written), with support as appropriate in line with service level agreements to ensure timely client delivery
• Support revenue reporting activity as appropriate
• Manage client relationships to support retention & growth

Qualifications

• A background in Administration in a customer focused role
• Excellent working knowledge of Microsoft Office suite
• Proven ability to work on own and as a team player, establishing good rapport with clients and colleagues
• Excellent time management and planning/organisational skills, ability to work to deadlines

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Job description