Facilities Supervisor - London, United Kingdom - CBRE

CBRE

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Posted- 01-Aug-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland
Purpose:

This role is an integral interface between FM Lead & vendors, providing focus on key areas to ensure that a five-star standard is always maintained.

The Facilities Manager is responsible for driving the day-to-day management and operational delivery of all Facility Management services, and the implementation of CBRE QHSE standards in London.

Nottingham, Exeter, Edinburgh and Dublin

Role Summary:

Primary focus on achieving successful delivery on agreed FM Operations SLAs in accordance with KPI & Output measurements - ensure all vendors deliver services in line with the contractual obligations

Ensure that all PPM's are carried out as scheduled

Undertake the CBRE monthly self-assessments and participate in Monthly Reviews

Perform relevant Facilities Management responsibilities, including regular vendor review meetings where necessary and support the FM & Property Lead MMR client Meetings.

Co-ordinate access of Vendors utilising the client Permit to Access system in line complying with all QHSE requirements

Ensure all contractors, under sphere of control, operate within appropriate QHSE processes and client QHSE standards

Carry out onsite CBRE QHSE processes, including Dynamic Risk Assessments, Contractor Monitoring etc (relevant training to be completed where necessary)

Support successful delivery and upkeep of Vendor Logbooks to CBRE QHSE compliance requirements in readiness for regular audits

Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns

Carry out inspections in required areas, recording and following up issues and improvements through the Facilities Helpdesk to resolution

Carry out Vendor service audits in conjunction with relevant Vendor

Ensure a working escalation process is in place

When required, escalate any emergencies connected with the facilities or equipment

Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities

Report all accidents, occupational illnesses and emergencies in relevant books/documentation

Assist in creating SOPs and Playbooks, keeping them up to date

Support FM Lead in maintaining exceptional client relationship and managing client expectations where necessary (this includes taking ownership, understanding customer requirements and being able to demonstrate the ability to close out concerns, ensuring customer is kept appraised at all times)

Act as deputy in the absence of line management

Provide and arrange cover for the FM team as defined by line management

Identify service shortfalls and present creative suggestions and ideas for solutions to CBRE leadership team

In addition to the above mentioned tasks, other activities and responsibilities may be individually defined

Required Skills & Experience
Practical experience in working with supply partners to deliver a seamless, integrated service

Knowledge and awareness of the facilities management industry

Experience in dealing with suppliers / contractors

PC literate - Microsoft suite

Self-motivated and resourceful

Strong communicator with confident oral and written skills

Good administrative skills with an eye for detail

Well organised with good prioritisation and planning skills

Strong customer service ethic

Team player mind-set

Ability to work to pressured deadlines and take on challenges when required

Enthusiastic, positive, open-minded approach to challenges