Customer Service Advisor - Halesowen, United Kingdom - Davies Group

Davies Group

Verified Company

Halesowen, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're a global team of more than 4,000 professionals operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow.

We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

We're looking to recruit Customer Service Advisors to join our Davies 247 Team based in Halesowen. This is a busy role and will suit someone with a customer service or claims background.

This is a full-time opportunity, working Monday to Friday - 8 hour shift rota between 08:00 - 18:00 (Average 40 hours p/w)

We operate 365 days per year, so there'll be requirement to work on weekends and Bank Holidays on a rota basis.

**It's a busy and varied role, with a broad range of responsibilities, but the fundamentals include: - Responding to inbound calls from home owners / tenants wishing to report a repair requirement.

Working to targets and KPI's in a friendly and professional call centre environment
Supporting the customer through the journey of their repair
Responsible for validating the home owner / tenants property, diagnosing the issue and deploying the appropriate trade contractor, whilst keeping the customer informed throughout

Skills & Experience

Previous contact centre experience and customer service is an asset but is not essential
Excellent telephone manner with strong customer service skills and the ability to think on your feet
Good attention to detail in all tasks
Selfmotivated with a positive, professional approach when dealing with customers
Ability to use 'soft skills' such as empathy, tact, assertiveness and diplomacy. Demonstrating understanding that our customer could be distraught and concerned following an incident
PC literate with excellent administrative skills

What we offer:

Company Pension and Life Assurance
Leadership, training & support for professional qualifications
Development programmes & institute memberships
Employee Assistance Programme
Virtual GP and other wellbeing resources and regular company initiatives
Access to Cycle to Work, Season Ticket Loan and eye test vouchers
Davies Foundation; regular fun events to raise funds for our charitable foundation

**Diversity & Inclusion