Front of House Receptionist - London, United Kingdom - Savills Management Resources
Description
Purpose of the Role
To be first point of contact for all arriving to the building, offering a warm, friendly welcome, a professional and helpful nature, good representation and a lasting impression to all.
Key Responsibilities
- To ensure the Reception area is kept clean, tidy and welcoming to all visitors and occupiers, ensuring a good first impression is made.
- To be presentable at all times and maintain a courteous, professional and helpful nature. If a uniform is supplied it must be kept in an acceptable and clean condition at all times.
- To carry out your daily duties outlined by your Building Manager/Supervisor and Line Manager.
- To adhere to all procedures and operating standards of work in place at your property.
- Establish a professional working relationship with all colleagues, occupiers and visitors within the property and be the first point of contact for the building.
- Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors' records.
- To provide assistance and direction to visitors and notify occupiers and hosts inline with their preferred procedure.
- To deal with all queries on site efficiently and professionally, and appropriatly direct queries to to the relevant person(s) for action.
- To maintain good working knowledge of the property systems and procedures to enable you to provide support during team members absences.
- To assist colleagues, occupiers and visitors in the event of an emergency, keeping inline with your level of agreed responsibility.
- To be mindful that you are representing the property, Savills and the landlord at all times and this representation should be held a high standard.
- To strive to be your best self with the result of job progression.
- To become a vital part of the property team and maintain our property's one team ethos.
All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
Skills, Knowledge and Experience
Essential
- Excellent verbal and written communication.
- General Education to GCSE standard or equivalent standard.
- Reliable, helpful and well presented.
- Team player with strong customer service skills, able to provide a helpful and polite service.
- Pleasant telephone manner and efficiency in relaying messages and taking instructions.
- Excellent communication skills.
- Ability to deal with confidential information.
- Good organisational and time management skills.
- Careful and conscientious with an aptitude for attention to detail.
- Willingness and ability to learn on the job, keen to undertake training and career development.
- A positive attitude, and a visible passion for customer services.
Please see our Benefits Booklet for more information.
LI-DNS
More jobs from Savills Management Resources
-
Grosvenor Fm Coordinator
London, United Kingdom - 23 hours ago
-
Commercial Campaign Executive
London, United Kingdom - 2 days ago
-
HR Operations Assistant
Manchester, United Kingdom - 3 weeks ago
-
Housekeeper (Part Time) - Springfields Outlet
Spalding, United Kingdom - 2 weeks ago
-
Customer Service Officer/security Guard
Glasgow, United Kingdom - 5 days ago
-
Internal Cleaning Team Leader
Manchester, United Kingdom - 2 weeks ago