Customer Service Assistant - New Milton, United Kingdom - Flux Core Ltd
1 week ago
Description
Job Overview:
Duties:
- Assist customers with product information, pricing, and availability
- Resolve customer complaints and issues in a professional manner
- Process orders, returns, and exchanges accurately
- Utilize CRM software to document customer interactions and update account information
- Identify and escalate priority issues to the appropriate channels
- Provide customers with information on company policies and procedures
Qualifications:
- Strong communication skills in English
- Excellent phone etiquette and active listening skills
- Proficient in data entry and navigating computer systems
- Ability to analyze customer needs and offer suitable solutions
- Experience in upselling or crossselling products is advantageous
- Multilingual abilities are desirable for this role
Job Type:
Part-time
Salary:
£12,619.46-£28,789.78 per year
Expected hours:
per week
Benefits:
- Employee mentoring programme
- Onsite parking
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Education:
- GCSE or equivalent (preferred)
Work Location:
In person
Reference ID:
CS Office
More jobs from Flux Core Ltd
-
Multimedia Marketing Placement
New Milton, United Kingdom - 1 week ago