Customer Service Supervisor - Pocklington, United Kingdom - East Riding of Yorkshire Council

East Riding of Yorkshire Council
East Riding of Yorkshire Council
Verified Company
Pocklington, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The job itself:


We are excited to be able to offer the opportunity to join Libraries and Customer Services working as a Customer Service Supervisor within our team at the Pocklington Multi Service Centre.

We pride ourselves on being an employer of choice and in addition to your salary we offer a range of great benefits including:

  • Generous leave entitlement
  • Access to employer pension scheme
  • Car salary sacrifice scheme
  • Reduced cost membership at our Leisure Centres
  • Shop and Save discounts at a variety of local shops

What you'll be doing


Working as a Customer Service Supervisor you will provide effective operational management of a busy customer and library service, ensuring the delivery of a high quality and modern customer transaction, enquiry, library and information service to local residents.

You will manage, lead, motivate and develop a team of staff.

In addition, you will engage with customers and local partners to develop and promote the service including supporting increased use of our self-service payment and information facilities and promotion of our Health Agenda.

You will also support activities within the centre such as Storytime and Adult groups.


The role can be physically demanding and involves moving around the workplace, assisting customers, moving library stock to and from shelves, restocking display areas, loading / unloading of small crates of library materials / book stock and caddy liner boxes.

The hours of the post are Monday pm, Tuesday pm, Thursday pm, Friday pm. The centre is also open Saturday mornings which are covered by customer advisors. There will be the occasional need for the Supervisor to cover this shift.


About You
We are looking for a friendly and confident individual with excellent customer care and organisational skills.


You're someone who enjoys working with customers of all ages and you can deal with difficult situations effectively, keeping calm under pressure.

You will have excellent communication skills and an enthusiastic approach to delivering good customer service.

This job would ideally suit someone with experience of working with the public.

You will need to demonstrate that you:

  • You must be able to demonstrate your ability to respond positively to the demands and needs of the centre.
  • Have excellent IT skills to assist and encourage customers
  • Possess the ability to promote and utilise digital resources for effective service delivery
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