Corporate Receptionist - Hove, United Kingdom - Mitie

Mitie

Verified Company

Hove, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our values and behaviours

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices.

Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us

Job Overview

Job ref: 24497

Pay rate:
£14,208.93 per annum

Hours: 25 hours per week, Monday - Friday, 12:00 - 17:00

As a Corporate Receptionist, you will be part of the front of house team, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement whilst upholding the building and security procedures.

You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.

Main Duties

Meet and greet all visitors in line with Perception standards.
Signing in visitors with according to standard procedures.
Announce visitors as appropriate in line with the team agreement.
Assist visitors and occupiers with queries in a knowledgeable and professional manner.
Proactively offer additional assistance as and when required.
Use the guests' name appropriately during conversation.
Liaise with building cleaners, security, engineers, and facilities when required.
Assist with onboarding new starters, ensuring the client's new hires receive a professional and efficient welcome to their premises.
Monitor meeting rooms usage and ensure bookings are cancelled if not required.
Assist in the coordination and preparation of meeting rooms.
Have an eye for detail and checking rooms are tidy all throughout the day.
Answer the telephones in a friendly, timely and professional manner in line with Perception standards.
Carry out administrative tasks and duties as and when required (photocopying, printing, booking taxis etc.)
Booking catering facilities organise lunches and liaise with the catering team.
Adhere to the site's safety and security procedures and regulations as set out by management.
Manage the access control system and authorise temporary passes when required.
Represent the business with a positive attitude and professional appearance.
Report any maintenance issues in the reception and common areas to the Facilities Helpdesk and follow up accordingly.
Liaise with the AV team and provide first line support.
Deal with any questions or queries and escalate where appropriate to the Front of House Manager.
Update reception manual (SOP) on a monthly basis and send to your line manager

What we are looking for

Excellent communication skills, both verbal and written, and a good telephone etiquette.
Professional and enthusiastic manner.
To take ownership and pride in your reception area.
To take a leading role in your own personal development.
To work in a flexible manner toward and changes/needs of the business.
Ability to multitask and deal with your clients and visitors in a professional manner at all times.
Able to adjust quickly to new procedures and situations.
Excellent customer service skills.
Ability to communicate at all levels.
Understanding of corporate working environment (Essential).
Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential).
Speed Typing (Desirable).
Innovation Concepts and forward thinking