Customer Service Supervisor - Birmingham, United Kingdom - Delton Traders Ltd

Delton Traders Ltd
Delton Traders Ltd
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Delton Food Stores are well known departmental stores to provide quality customer service and products. We sell genral grocery products including food, vegitables, fruits and Halal meat.

As a Supervisor, you play a key role in optimising sales and leading a high performing team in a busy supermarket.

Delton Foods is currently looking for Customer Service Supervisors (Retail) for their branches located in Derby and Birmingham locations.


Job Role & Duties:


  • To provide outstanding Customer Service
  • Manage Refunds and Exchanges
  • Liaises with managers and other departments to resolve operational problems.
  • Develops and implements policies and procedures to deal effectively with customer requirements and complaints
  • Coordinates and controls the work of those within customer services departments;
  • Discusses customer responses with other managers with a view to improving the service provided;
  • Plans and coordinates the operations of help and advisory services to provide support for customers and users.
  • Help deliver an outstanding, easy and effortless journey for our Customers
  • Delivering 'right first time' as our standard
  • Reduce complaints
  • Resolving difficult situations is essential for this post so you need excellent communication skills and the ability to deescalate customer issues.
  • Receive, process and raise customers requests.
  • Book appointments through the contractors work scheduling software.
  • Provide accurate information to customers, within agreed performance and quality frameworks.
  • Liaise with contractors, external agencies and internal partners to enable an accurate first time response to our customers.
  • Collect, record, maintain and report data intelligently using appropriate systems/methods.

Personal Attributes:


  • Ambitious and determine to progress
  • Excellent Communication and leadership skills
  • Passionate, Determined, Results driven
  • Ability to motivate others
  • Understanding and managing difficult customers and contractors
  • Be committed to working within the Company Mission, Vision & Values.

Job Types:
Full-time, Permanent


Salary:
£18,163.16-£27,490.00 per year


Benefits:


  • Casual dress
  • Company events
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Birmingham,

West Midlands:
reliably commute or plan to relocate before starting work (required)


Education:


  • GCSE or equivalent (required)

Experience:


  • Customer service: 5 years (required)

Language:


  • Urdu (required)

Willingness to travel:

  • 25% (required)

Work Location:
In person

Application deadline: 24/07/2023

Expected start date: 01/09/2023
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