Field Collections Agent - Liverpool - Encore Capital Group

    Encore Capital Group
    Encore Capital Group Liverpool

    1 week ago

    Description

    Field Collections Agent

    **Start date 12th January 2026**

    Location: Within a 90-minute travel radius of your home (applicants must reside within Liverpool)

    Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,765 per year (inclusive of car allowance)

    Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved

    Do you:

    • Hold a full UK driving licence and have access to a vehicle?
    • Prefer working independently, outdoors, and engaging with people face-to-face?
    • Value flexibility and autonomy in your schedule?

    If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

    About the Role


    As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You'll offer empathy, guidance, and practical solutions that make a real difference.

    Your key responsibilities

    • Visit customers to resolve outstanding arrears and discuss payment options
    • Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
    • Accept payments, set up repayment plans, and re-engage customers with client services
    • Educate customers about the potential consequences of non-payment
    • Use an Orbit-supplied iPad to update account outcomes in real time

    Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.

    Working Hours


    We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

    • 40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm Saturday 9am-1pm
    • 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm -8pm Monday and Saturday 9am-1pm.

    Benefits

    • 31 days holiday (incl. bank holidays + December shutdown)
    • Fuel card for business use
    • Referral Bonus Scheme
    • Uncapped monthly bonuses (£200–£400 typical)
    • Comprehensive 5-week induction programme
    • Ongoing training and professional development
    • Access to Medicash and Employee Assistance Programme

    Requirements

    • Clear criminal record
    • No CCJs, IVAs, or bankruptcies in the last 6 years
    • Full driving licence (max 6 points), own car, and will require business insurance
    • Tech-savvy and comfortable working independently

    Job Type: Full-time

    Pay: £27, £35,765.00 per year

    Job Ref: CCAFLD


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