Weekend Library Assistant - Cotgrave, United Kingdom - Inspire: Culture, Learning & Libraries

Inspire: Culture, Learning & Libraries
Inspire: Culture, Learning & Libraries
Verified Company
Cotgrave, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Hours: 4 Hours Per Week


Interview Date:

TBC

Closing Date: 25th February 2024


Term:
Fixed until 31st March 2025

An opportunity has arisen to join the team at Cotgrave library.

We believe our Library Assistants are key to our success in achieving our vision to inspire people across Nottinghamshire to read, learn and enjoy culture.

We are looking for a self-motivated, flexible, and dynamic individual to join the team at Cotgrave Library. We are looking for someone who is professional, friendly and shares our passion for reading, heritage, learning and culture.


You will be enthusiastic, energetic, and proactive in looking for ways to develop and improve library services and outcomes for customers.

An interest in and knowledge of public library services plus an interest in broader culture and learning are essential requirements for this post.

You will have experience of working with the public in either a paid or voluntary capacity and have excellent customer service skills.

You will have the ability to treat all customers with fairness and respect.

You will be able to use ICT competently and be willing to undertake any additional learning as required. You will be able to communicate effectively both verbally and in writing. Flexibility to work at other times and locations would be desirable. Cotgrave library sits within the Bingham cluster which includes the Bingham and Radcliffe on Trent libraries.

If you think you have what it takes to help us deliver our excellent services, then we would love to hear from you

This is a fixed term contract to 31st March 2025

Interviews will take place in March.

Work timetable:
Saturday 9.00am - 1.00pm


_ Job Description_

Weekend Library Assistant

Grade 2

Job Purpose
To act as the public face of Inspire, proactively promoting, signposting, delivering and supporting the full range of Inspire Cultural, Learning, Library and Information Services to customers


Key Responsibilities

  • To engage with customers, providing direct help, support, guidance and highquality customer service to enable them to fully access and benefit from the Inspire offer available at whichever library they are working in or signpost customers to the relevant Inspire Digital Services or other library venues as needed by the customer.
  • To assist and/or support colleagues with tasks and administrative processes required for the delivery of the inspire offer
  • To help promote, deliver and report on centrally programmed events and locally created activities to existing customers as well as new and potential customers within and outside of the library building.
  • To work flexibly within libraries and across library locations under the direction of District and Site Managers to meet business needs and customer demand.
  • To support volunteers to perform their role under the direction of the Site Manager
  • To Keep up to date with service developments that impact on the Weekend Library Assistant
  • In the absence of the Site Manager, be responsible to open, lock up and ensure the security of the library site as required
- for the maintenance and working order of library equipment
- for the management of the building including dealing with contractors and reporting any building and operational problems that cannot be resolved locally to appropriate colleagues
- to carry out keyholder duties as appropriate for library


The post holder will work in accordance with all Inspire policies and procedures, Inspire Brand guidelines, all funder's contractual requirements, and professional best practice.


The post holder will perform any duties or tasks assigned by management required to meet service needs as appropriate to the role.

The post holder will assume the role of Appointed Person and/or First Aider as required


_ Education and Knowledge Required for the role_

  • Comprehensive knowledge of the principles and practices of excellent customer
  • Knowledge of and interest in the Library Service and its
  • Knowledge of and interest in cultural and learning services

_ Skills and Experience_

  • Experience of working in, and contributing to, a team and an understanding of
  • Experience of working with the public of all ages, as paid employee or as a volunteer in a customer facing role.
  • Experience of organising your own work

Inspire Competencies

Customer Service (Competency Level 3)

  • Responds positively to customer concerns, acts to resolve or reassure customers as needed, agrees solutions with the customer or hands over to an appropriate colleague
  • Responds positively to any complaint or suggestion and seeks to resolve it within limits of their authority or hands over to a more senior manager as appropriate

Deliver the service offer (Competency Level 2)

  • Knows and/or accesses information to advise and promote the Inspire Service Offer to all customers to meet their immediate needs and other services that could be of interest or benefit them
  • Emb
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