Subsidence Specialist - South London, United Kingdom - Innovation Group

Innovation Group

Verified Company

South London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Job Title:
Subsidence Specialist

Location:
Nationwide

Job Purpose:

We are a leading specialist, renowned for providing technically advanced and cost effective solutions to our clients.

We are looking to appoint a highly experienced subsidence engineer to deliver performance and competency for the claims we receive.

You will provide technical advice, support and guidance to our clients as well as proposing bespoke solutions in a friendly and professional manner.

Key responsibilities:

Carry out initial inspections of insurance claims
Assess damage; determine probable cause and policy liability
Determine further investigations and monitoring, where necessary, and any remedial or temporary works required
Provide initial report to agreed standards
Attend revisits as required and report to agreed standards
Implement engineering audit recommendations
Process claims in accordance with SMS's philosophy, standards, service levels and complaints procedure
Update all relevant information on iSubs, engineering or other
Maintain high standard of communication at all times, both internally and externally
Meet Key Performance Indicators (KPI)
Assist Claims Management Unit to proactively progress claims
Is able to respond positively to varying client requirements and changes in the wider business environment.
Problem/complaint resolution.

Key skills

Good technical skills and problem solving ability to recognise difficulties and take proactive measures to overcome problems. Well developed and effective written and verbal communication skills, to articulate complex issues.
Strong organisation and time management skills; to deliver on a variety of actions to tight timescales.
Good dispute resolution handling skills to manage disputes effectively and proactively.

Desirable Requirements